Warning about Rize Bikes they have a serious battery issue!

[Sambocobra]

WARNING TO THOSE THAT ARE INTERESTED IN THE RIZE BIKE COMPANY, THEY HAVE A SERIOUS BATTERY ISSUE. THE MANUFACTURER HAVE MADE A MISTAKE WITH THE BATTERY. THE NUTS FALL PUT OF PLACE AND BLOW THE ENTIRE CIRCUIT INCLUDING THE BATTERIES THEMSELVES. I can back up everything I say with photos and videos, I wrote a Google review that clearly outlines some of my issues with Rize bikes. Please follow the link and read my review, they are a shitty small company that has a serious battery issue. If you have the same or similar issue please contact me through social media or my email [email protected]. If we can collect enough people with similar issues they are wide open for a class action lawsuit. https://g.co/kgs/7vS36y

 

[Gordon71]

Looks like they took down your review.

 

[tomjasz]

Whiner.

 

[J.R.]

Whiner.

I'm not sure about writing this one off just yet, I read a lot of the one star reviews and they are mostly rational and tell some of the same stories. Looks like Rize has an actual location, they really sell the idea they back their warranty and then they handle it like a slow water torture until people give up and just get the bikes fixed on their own dime. Of course we are only getting one side, so were they rational to deal with. You have way more experience dealing with support than any of us.

WARNING TO THOSE THAT ARE INTERESTED IN THE RIZE BIKE COMPANY, THEY HAVE A SERIOUS BATTERY ISSUE. THE MANUFACTURER HAVE MADE A MISTAKE WITH THE BATTERY. THE NUTS FALL PUT OF PLACE AND BLOW THE ENTIRE CIRCUIT INCLUDING THE BATTERIES THEMSELVES. I can back up everything I say with photos and videos, I wrote a Google review that clearly outlines some of my issues with Rize bikes. Please follow the link and read my review, they are a shitty small company that has a serious battery issue. If you have the same or similar issue please contact me through social media or my email [email protected]. If we can collect enough people with similar issues they are wide open for a class action lawsuit. https://g.co/kgs/7vS36y

Sam, we see a lot if one hit posters trashing companies all the time. You might try to sell your story a little better. All caps writing to what might be a sympathetic ebike crowd doesn't go over well here. Lawsuit talk in your first and only post here looks like a hit job.

Expand on your experience. Direct to consumer ebikes means you are your own mechanic and trouble shooter. What precisely happened and what have you and Rize done? If you have the photos share them, share the link to the video. Post your review here. If it is a serious battery issue, tell us what that issue is.

 

[tomjasz]

These one off posts are frustrating. Come to EBR. First post slam and as always short on detail from the seller. Another factory direct where the buyer signed up as his own LBS and it’s the seller that failed. Of course they did. You saved the profit a shop would make to provide support.

 

[tomjasz]

FWIW I empathize. But a cursory search and in-depth review reveal these nightmare sellers for what they are. I’ve seen hundreds of kit builders with better eBikes. These poor guys that fall for the low prices. Thankfully they can get help here but for more $$$.

 

[rich c]

Great first post, I still think EBR is the number one Google hit for "where can I bitch about my eBike company."

 

[Dave Rocks]

"THE NUTS FALL PUT OF PLACE AND BLOW THE ENTIRE CIRCUIT"

That's what she said last night.

 

[Sambocobra]

I'm not sure about writing this one off just yet, I read a lot of the one star reviews and they are mostly rational and tell some of the same stories. Looks like Rize has an actual location, they really sell the idea they back their warranty and then they handle it like a slow water torture until people give up and just get the bikes fixed on their own dime. Of course we are only getting one side, so were they rational to deal with. You have way more experience dealing with support than any of us.


Sam, we see a lot if one hit posters trashing companies all the time. You might try to sell your story a little better. All caps writing to what might be a sympathetic ebike crowd doesn't go over well here. Lawsuit talk in your first and only post here looks like a hit job.

Expand on your experience. Direct to consumer ebikes means you are your own mechanic and trouble shooter. What precisely happened and what have you and Rize done? If you have the photos share them, share the link to the video. Post your review here. If it is a serious battery issue, tell us what that issue is.

Sorry guys I'm not very tech savvy, I'm just so frustrated with my situation I wanted a place where I can unload on steam. I have the Google review link here https://g.co/kgs/KZCa4p if that doesn't work please refer to my YouTube channels where I post alot of videos ecpla explaining to Rize on my issues https://m.youtube.com/channel/UCyii3RG7z6qO7R4Irv35F8w

I have lots of pictures and videos the problem is I'm not sure how I can post them on this site if you go to Rize reviews and look for name natnael kenaw I'm sure you can see my post. I have tons of emails from them as well

 

[Sambocobra]

I'm not sure about writing this one off just yet, I read a lot of the one star reviews and they are mostly rational and tell some of the same stories. Looks like Rize has an actual location, they really sell the idea they back their warranty and then they handle it like a slow water torture until people give up and just get the bikes fixed on their own dime. Of course we are only getting one side, so were they rational to deal with. You have way more experience dealing with support than any of us.


Sam, we see a lot if one hit posters trashing companies all the time. You might try to sell your story a little better. All caps writing to what might be a sympathetic ebike crowd doesn't go over well here. Lawsuit talk in your first and only post here looks like a hit job.

Expand on your experience. Direct to consumer ebikes means you are your own mechanic and trouble shooter. What precisely happened and what have you and Rize done? If you have the photos share them, share the link to the video. Post your review here. If it is a serious battery issue, tell us what that issue is.

Well said, that's exactly what they are putting me through, slow water torture.

 

[Sambocobra]

These one off posts are frustrating. Come to EBR. First post slam and as always short on detail from the seller. Another factory direct where the buyer signed up as his own LBS and it’s the seller that failed. Of course they did. You saved the profit a shop would make to provide support.

The problem is I have too much information and too much issues and not enough tech savviness. If you can show me a way I can lay out all my emails and videos to you I would love to explain everything in detail.

 

[AHicks]

Just as a counter point, I have and love a Bafang Ultra powered Rize RX Pro. 1500 miles, and no issues with it of any kind. Point being, I know of 1 Rize that's not a disaster looking for a place to happen.

I would offer the idea that MAYBE it would be easier/more productive to take the time to learn to fix whatever your issue is.

Plenty here are willing to help you through that....

 

[Sambocobra]

Looks like they took down your review.

Please follow this you tube channel

Feel free to watch all videos I can back my claims 100 percent, I'm no whiner. I have lots of emails on how poor their customer service is, everything I say I can back. Please take a look at the YouTube channels and Google review, this company is not up to Canadian standards. They have service and battery issues.

 

[tomjasz]

Enough. We get there are issues. Lets take one at a time.

Do you have a multimeter ? Frankly most here will help but sorting through videos is a PIA.

So how about starting with the battery? Your video has no battery testing. How is that proof?

 

[Sambocobra]

Looks like they took down your review.

 

[Sambocobra]

Just as a counter point, I have and love a Bafang Ultra powered Rize RX Pro. 1500 miles, and no issues with it of any kind. Point being, I know of 1 Rize that's not a disaster looking for a place to happen.

I would offer the idea that MAYBE it would be easier/more productive to take the time to learn to fix whatever your issue is.

Plenty here are willing to help you through that....

I would refer you to my YouTube page please explore it. I have a lot of issues that were above my pay grade meaning defective batteries, batteries missing screws latches and face plates missing from the batteries. Those issues are not something I can fix on my own. If we're talking about flat tires or replacing brake pads, those things are not a problem I can do that myself. The problem is the issues I'm facing are very severe and much more difficult for a person who has very basic understanding of e-bikes. If you follow this YouTube link

it shows that I got a package in the mail from Rise they sent a package with missing components. The batteries themselves are supposed to come with a mounting face plate and the batteries themselves. This video proves that rise made a huge mistake by shipping out the batteries without the mounting components, they sent me an email confirming that they had an entire Warehouse full of secondary batteries that were missing components. I have the email to prove it and they also fired a few of their staff members over this incident.

 

[Sambocobra]

This is the email confirming that they sent out batteries with missing components

 

[Sambocobra]

Enough. We get there are issues. Lets take one at a time.

Do you have a multimeter ? Frankly most here will help but sorting through videos is a PIA.

So how about starting with the battery? Your video has no battery testing. How is that proof?

 

[Sambocobra]

Please refer to my YouTube video as I explain a lot of my issues I have the proof of the faulty battery here in this video please click this link

The video shows that the battery itself cannot power on the bike in its neutral position it has to be placed in a hanging position in order for the battery to work properly but when you hit bumps while it's hanging out it stops working. I spoke with rise bikes they denied this issue for months and months I finally convinced them through this video and they sent me an email saying that they would replace the battery but I had to go to consumer protection and give them a 15-day notice in order for them to give me the replacement battery I was looking for. I also have emails confirming this which I'll be attaching.

 

[tomjasz]

FFS. Again. Do you have a multimeter? Give us dome voktage readings. Your videos are useless. People here can help but not without real data. So the h no ew battery works? Its output voltage is?