Well, let me say the the Flux 1200 looks awesome, especially now that I've been doing 5:30 AM rides at dawn for a few weeks now, it would seem to be a logical choice for vision and safety. However, reading some of the miserable reviews (sure, there are. the good ones), regardless of any BS excuses by whomever about Covid, blah, blah, blah this or that, I find it very, very disturbing to read some negative reviews, but mostly something like this: (in the review on the Specialized site)
Link to Specialized site for light:
https://www.specialized.com/us/en/flux-1200-headlight/p/159102?color=&searchText=49119-1610
"Expensive junk. Now, after writing a couple of emails to see if Specialized would do anything for me,
I've received zero responses to my inquiries."
"I have used it twice and the switch has stopped working.
I have called and emailed Specialized support and have received no response"
Brings me to this point; I prior to making a purchasing decision of my Turbo Vado 5.0 had my own issues with inept and unresponsive dealers to get proper info about availability and had to bypass all the BS and just tell a local dealer to order the damn thing. I've been very, very happy with the bike. But again, PRIOR to making ANY purchasing decision (which is what I attempted to do, I attempted to contact Specialized Corporate sales (or ANYONE who would be kind enough to answer the phone to speak with me),
zero response, zero call back, zero opportunity, zero anything. So yeah, me too, zero anything!
PRIOR to the 'pandemic', was this the norm for customers who chose Specialized?
I'd love to keep my eggs in one basket, and buy one or 2 more bikes, but the bad taste of the experiences previously and the acknowledgement of others experiences makes me have serious concerns as to what may lie down the road when I may need to go to the head of the class for any reason whatsoever, and nobody answers the call.
So, as much as I'd jump to buy the light referenced here, why? To have stomach pains and hassles and issues, or just piss away the money and write it off?
Alternately, if EU models can get Supernova M99 PRO and we in the US cannot, why can that be? I asked Supernova, and got this response:
According to my list, our M99 Pro is not compatible with the Vado because it only outputs 12V at its light port.Simply plug and play does not work here.
Our M99 Pro needs a voltage of min. 24V - max. 60V. It gets this only from the supply voltage of the batteries.
There the + and - line must be connected.
Afterwards the front light would switch on automatically via the motion sensor as soon as the e-bike is in motion,
and switch off again after a standing time of approx. 4 minutes.
However, we can't tell you whether the Specialized software allows operation or blocks it,
as with the new Bosch motors.
Mit freundlichen Grüßen // Kind Regards
So, in the real world, one would normally deal with a LBS to assist (a Specialized dealer), and if possible, it would be done. If not, then explained why not. Point? Why EU not USA?
I guess the point here is that yup, I expect a lot....a whole lot, from any company I give my money to, any. And if not responsive or accommodating, sure, I go elsewhere, but let's get real. Is this the new norm?
