The L1E TCD-w Replacement Dilemma
The base of my Vado 6.0 display got damaged a long time ago. As my Vado 5.0/6.0 (a 45 km/h Euro S-Pedelec) had the Garmin display mount integrated with the original stem, a makeshift solution involving silicone glue was found and it lasted until I bravely got rid of the original stem in favour of a 120 mm Specialized Comp Multi Stem. Now, I had to install the display onto an external Garmin out-front handlebar mount... not really doable because of the damaged display base! (Temporarily attached with a lot of strong adhesive tape).
The things did not look good for the future. In fact, the Vado 6.0 display is a
dongle, enabling the Vado 6.0 system (no display, no e-bike) because the Euro S-Pedelec must be equipped with an operable speedometer! So I wrote Specialized Warsaw...
'Please send me the WSBC serial number of your Vado', which I did to get that answer, 'Unfortunately, the part S176800007 is not produced anymore'.
I had other things to do. After a couple of days, I googled the S176800007... It was the old BLOKS display, really discontinued!
I could not understand the situation! Specialized Warsaw have been totally competent until now! I started the research myself to find...
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The part number was S196800024!
I wrote an angry e-mail to the LBS. In five minutes my phone rang...
'Good afternoon Mr Stefan, it's Kamil of Specialized Warsaw. I apologize for the confusion. The e-mails are handled by my colleague, and I looked into our e-mail incidentally. Of course, my colleague was wrong! The part is indeed available, and the list price is EUR239. Shall I order it for you?' That's the spirit! The salesman knows me and he is aware I am a loyal paying customer; he is competent and helpful. I should have given him a phone call in the first place! I expect a customary discount, which I will use to pay for the labour of replacing the display.
All went well. It only proves you can find incompetent/lazy people anywhere but there are still people you can trust!