The News After The Failure of my MY2017 45 km/h Vado 5.0 (2019-2022)
My Vado 5.0 lasted for three years. The first ride on 1st of November 2019, and the major failure on 18th of October 2022. (I delivered the warranty card and the proof of purchase on 3rd of November this year to Specialized Warsaw).
Firstly, it turned out the carbon drive belt inside the Specialized 1.2s motor broke (the e-bike was out-of-warranty). Next, the Spec people discovered a frame crack around the motor area (a known design flaw for that e-bike series). The frame was on a lifetime warranty as I:
- Duly registered my Vado on specialized.com post the purchase
- I allowed Specialized do the "obigatory 1st service" after first 200 km ridden.
(Be aware your Specialized frame would have its warranty limited to 2 years if you do not do the [1] as above).
I was worried. My Vado is registered and ensured (technically speaking, it is a "moped" here). In any case I would need to complete the formalities such as deregistering the e-bike and terminating the insurance policy.
On 29th of November, I got the call from Specialized WAW: My frame warranty was accepted by Specialized. Unfortunately, the choice of the new frame colour was limited to beige-brown or red. I chose the red, as the
fasterestest colour
I will have to pay for the new motor, as agreed before.
There will be many formalities to complete. The new frame will come with the new VIN, so I will need to properly update the registration... Cannot wait to get my Highway Star again!