Specialized app almost never connects to bike (Turbo Vado 5.0 IGH)

[Nonlinear]

Hey all,

I have problems nearly every time I try to connect the Specialized app to my bike (2022 Turbo Vado 5.0 IGH). Essentially, the app will not connect to the bike, and I need to power off and on the bike multiple times to get it to connect. This happens in basically every time I try to connect. Is anyone else having this problem? I have about 1.5 months left on my warranty, and I am not sure if I should report this to my LBS or not (if everyone has this problem, I won't report it). Thanks for any help!

 

[mobilejo]

I get it sometimes - its a pain. Not every time though, maybe 1 time in 6/7 I'd say.

I find I have a better chance of it all working if I turn on the bike first, then open the app - rather than the other way around.

 

[Ben J]

Do you have both the old and new apps installed? They will fight over the bike. You need to unpair (or uninstall) one for the other to connect reliably.

 

[Stefan Mikes]

I had similar issues as Nonlinear. Uninstalled the Specialized App. "Forgot" my two e-bikes in Bluetooth settings (unpaired them). Reinstalled the Specialized App and paired both e-bikes again. It worked. Note: I have also uninstalled Mission Control. I can still use the BLEvo app though (one app at the time).