Spatzi
Member
Just talked to Mark at rize. He saw my video of the noisy brake pads. I was waiting on a $100 refund for expenses on replacing their faulty pads. After first telling me the sound was not normal, they backtracked and said it was normal. Lol! I said “wait...you watched the YouTube video and you tell me this is normal? The bike shop tells me this is not normal.“
They refuse to replace or pay for the faulty tektro pads on my leisure or rx pro. He tells me pads are not covered under warranty. There is a thread about this noise on Facebook rize owners group where other people are reporting the same noise. Someone even said tektro released a bad batch of ‘too soft‘ pads this year and other brand bikes that have them are reporting issues as well.
It’s absolutely ridiculous that rize doesn’t own up and replace them. When I mentioned that tektro put out a bad batch he says he knows about it, but still won’t replace them. If the noise was “normal”, my new brake pads would be making the same noise. I already spent 2 days in bike shops dealing with this. Not only will they not pay the expenses, they can‘t even send me a pair of free pads! I asked him “what does that cost you? $10? Is all the bad publicity you are going to get online worth it to you?“ Mark just kept telling me to try and break the pads in, and that it will get better. Sure, after 90 km, the noise will magically disappear. Then he even had the gall to say “Look, now you at least have a back up pair.” like I would put their defective tektro brake pads back on the bike at some point.
I told him I can’t even put the brakes on for fear of scaring wildlife and anyone within 20 foot range. He tells me “as long as they work, it‘s fine.“ like this excuses the fact they are defective. And they don‘t work ‘fine’. The bike actually vibrates badly and won’t come to a solid stop even with both brakes applied. Plus, the brakes now also have a very high pitched squeal on top of the flushing noise. Bonus! It just gets better every day!
Refusing the replacement is one thing, but insisting to me that this massive noise is normal is really insulting. I even told him I was selling the leisure bike and to make it sellable I had to buy new pads for $100 because it was unsellable as is. Even that didn‘t faze him. I mention 6 trips to bike stores, $130 in expenses, time used to make videos, time used to post in forums, time on the phone, time in emails - it doesn’t mean anything to Rize. All I get is “Sorry, can’t do anything for you.”
Considering I spent over 6 grand on this company, you’d think they would help you out on such a small expense, especially when it was defective in the box. I asked to speak to the boss, or manager, but there seems to be no ‘boss’ working at rize.
So take that as a warning. Buy from rize, don’t expect any faulty brake pad replacement. If they don’t even cover this small thing in a warranty, I wonder what else they will tell me they can’t cover. I’ve lost my trust in this company. Can’t recommend them any longer. Better to get rid of the bike before anything else happens to it. Might be lucky this week and trade it for an aventon level.
They refuse to replace or pay for the faulty tektro pads on my leisure or rx pro. He tells me pads are not covered under warranty. There is a thread about this noise on Facebook rize owners group where other people are reporting the same noise. Someone even said tektro released a bad batch of ‘too soft‘ pads this year and other brand bikes that have them are reporting issues as well.
It’s absolutely ridiculous that rize doesn’t own up and replace them. When I mentioned that tektro put out a bad batch he says he knows about it, but still won’t replace them. If the noise was “normal”, my new brake pads would be making the same noise. I already spent 2 days in bike shops dealing with this. Not only will they not pay the expenses, they can‘t even send me a pair of free pads! I asked him “what does that cost you? $10? Is all the bad publicity you are going to get online worth it to you?“ Mark just kept telling me to try and break the pads in, and that it will get better. Sure, after 90 km, the noise will magically disappear. Then he even had the gall to say “Look, now you at least have a back up pair.” like I would put their defective tektro brake pads back on the bike at some point.
I told him I can’t even put the brakes on for fear of scaring wildlife and anyone within 20 foot range. He tells me “as long as they work, it‘s fine.“ like this excuses the fact they are defective. And they don‘t work ‘fine’. The bike actually vibrates badly and won’t come to a solid stop even with both brakes applied. Plus, the brakes now also have a very high pitched squeal on top of the flushing noise. Bonus! It just gets better every day!
Refusing the replacement is one thing, but insisting to me that this massive noise is normal is really insulting. I even told him I was selling the leisure bike and to make it sellable I had to buy new pads for $100 because it was unsellable as is. Even that didn‘t faze him. I mention 6 trips to bike stores, $130 in expenses, time used to make videos, time used to post in forums, time on the phone, time in emails - it doesn’t mean anything to Rize. All I get is “Sorry, can’t do anything for you.”
Considering I spent over 6 grand on this company, you’d think they would help you out on such a small expense, especially when it was defective in the box. I asked to speak to the boss, or manager, but there seems to be no ‘boss’ working at rize.
So take that as a warning. Buy from rize, don’t expect any faulty brake pad replacement. If they don’t even cover this small thing in a warranty, I wonder what else they will tell me they can’t cover. I’ve lost my trust in this company. Can’t recommend them any longer. Better to get rid of the bike before anything else happens to it. Might be lucky this week and trade it for an aventon level.
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If one wants an ebike, better start learning how to fix them. 
