I appreciate your help again LIn.Sometimes it has taken a week or so to hear back. It is just the two of them (actually I think only Grace handles the communication so it's just one person). I'm not sure if they have other day jobs but that's entirely possible, as OM isn't producing enough to support two people AFAIK, yet. That's not to make excuses, I do think your expectations are reasonable. I think they spend a lot of time and effort chasing funding to keep OM alive. I hope you hear back soon. I've had to send emails more than once a few times (of course, partly my fault for using their old shareroller email not the new OM one, duh). But my dealings with them have left me with a certainty that I will always get support, even if it is not quite as quickly as I might like. And I've also had to deal with some off-shore companies for a previous e-assist purchase which was TRULY a nightmare, so I know what really bad service is, lol. I hope they get back to you soon and clear up any misgivings you have.
Good points to consider as I forget that sometimes extra patience is required. Esp with a young tiny company.
My concerns remain but at least I have a better understanding.
My interest also remains though as it seems a great fit on paper for my situation. But, I will also consider other options like a front hub. Weight remains an issue and not exactly stealthy. Anyways, thank you again and most importantly, happy Friday!