ksantangelo23
Member
Update.. Motor Error 1027A today on my way to work. Restarted the bike and it didnt come back for a 10 mile commute. Heres hoping its just a hiccup.....
(Refund Refused/More Issues) My Experience - Brand New Stromer. 3 months of ownership, 2 months of repairs.
- Thread starter ksantangelo23
- Start date
Stromer2work
Active Member
Sub'd
Just wanted to pass along my recent experience with the Stromer warranty. I had a poltergeist in my bike - motor randomly running at top speed - very exciting to say the least! When I went to my dealer, Mike from Stromer shipped a new motor and controller right away. 2 weeks later my ST2 is as good or better than new! Its been properly exorcised!
ksantangelo23
Member
Update. rode it back home that same day, no issues. Have not ridden it since, but will post another update on Monday
ksantangelo23
Member
Rode into work this morning without issue. Still disconcerting to receive another motor error, though.
Stromer2work
Active Member
My original selling dealer is trying to charge me for labor costs to repair my ST2s under warranty. The labor is not excluded per Stromer's web page, https://www.stromerbike.com/en/support/warranty. I've reached out to my dealer and to Mike @ Stromer. Will update.
Last edited:
ksantangelo23
Member
Update: another trip today, no error. Real test will be this evening where ill be biking much farther. will post another update soon.
ksantangelo23
Member
Update: another trip today but in the rain. no error. real test may be in a couple hours when I head back home after the bike has been parked wet.
Ebiker01
Well-Known Member
Our ebikes use same exact Torque sensors and i can tell you from exp. that you may get an occasional error message (when pedaling either too hard or over big potholes)for the torque sensor.
On my Bh ebike is error 05, not sure on Stromer which one it is. The error msg. Usually 99% of the times goes away after a split second..
ksantangelo23
Member
Yeah, I agree it's likely just a hiccup but with my history I'm a bit wary of any error at all
Stromer2work
Active Member
My dealer either ate the repair labor fee or Stromer comp'd them.
In my case, my dealer ate the labour and parts as per the warranty as well. They replaced both the motor and controller. The bike runs better than new. I couldn't be happier.
I have nothing for praise for both my dealer and Stromer since I changed dealers. The place I originally bought it from went under and is now out of business.
On the west coast of Canada MEC seems to be the main dealer now for Stromer. With their larger retail footprint they seem a fair and safe place to go to buy and service your Stromer. I highly recommend Canadians try them out.
I have nothing for praise for both my dealer and Stromer since I changed dealers. The place I originally bought it from went under and is now out of business.
On the west coast of Canada MEC seems to be the main dealer now for Stromer. With their larger retail footprint they seem a fair and safe place to go to buy and service your Stromer. I highly recommend Canadians try them out.
ksantangelo23
Member
Update: No further issues since the 1027A error on Sept 27. I live in Chicago and it's starting to get cold, so I'm curious how it will hold up the colder it gets.
ksantangelo23
Member
Error 1027A today..no motor power. reboot did not fix, but reseating the battery did clear it out.
ksantangelo23
Member
Error 1027A last week, no motor power, did not recover after battery reseats. Let it sit overnight and it was fine. Last friday, heavy motor vibrations randomly while cursing at top speed. Same this morning. Requesting a refund after 5 repairs and a new bike swap.
Do not buy a Stromer
Do not buy a Stromer
FlatSix911
Well-Known Member
- Region
- USA
- City
- Silicon Valley
Sorry to hear that your saga continues. Time to invoke the lemon law and insist on a full refund after 3 unsuccessful repairs.
Quantum Leap
Member
Sorry to hear you are still having issues.
For context, I also own an ST2S and it has been a dream. It was set up correctly to begin with by a dealer with lots of experience with Stromers. The few issues I experienced have been resolved with no difficulties.
I read through your posts on this, but nowhere did I read that the bike was set up and tested by a mechanic who knows Stromers through and through. Some initial dialing in is to be expected, from what I understand. Unlike some products such as consumer electronics, a Stromer has to be built, tuned and tested by the dealer selling it. It is not going to come perfectly set up out of the box. And it will need some additional set up during its break in period. Your motor shudder could have several causes, from a bad motor to improperly torqued axle to who knows what. A good dealer who sold a Stromer and who cannot set it up properly and make it work as it should, will take it back. These bikes are tricky to work on, but do work great when properly set up.
not all experiences are the same. i have done all I know to do, different shops, different techs, different models of Stromers,8 bikes 8 poor experiences. I believe in some of my cases it may be the shop but it doesn’t matter. I have become another “Never Stromer!”. the ownership experience has been expensive, and even more so frustrating.i had 3 “ day to day working” Stromers..all in the shop at one time and no bike to ride, waiting for parts and service . and if you ask why I tried 8 bikes it is the expensive batteries. I currently have 1 Stromer left and 4 batteries. 2 blue, 2 gold. List for the batteries is 7 grand , theoretically worth more than the bike. Proprietary batteries are expensive, speed and range just cost
2 shops dropped Stromer while under warranty, Stromer I believe has only 1 support person , used to be 3. They don’t like dealing with consumers, ”Go to the shop” ...
2 shops dropped Stromer while under warranty, Stromer I believe has only 1 support person , used to be 3. They don’t like dealing with consumers, ”Go to the shop” ...
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