As awesome as my Stromers have been, and the original inventors dreamy(and correct) vision of Ebikes for car replacements and his almost perfect design of one, whomever is in charge in Switzerland, has prolly permanently damaged the brand beyond repair. Even without internet and forum, a decent company would have taken care of complaints like stuttering motor, etc. on brand new super high end bicycles. Instead, they dont even chime in on these seriously disappointed customers or answer their phone at Stromer USA.
BLUECAT can continue defending Stromer and how great the bike is. Me, I’m over it. It seems impossible to screw it up,
Almost perfect bike in the earliest start of a smart phone type shift in personal transportation and leaving people who have committed to Stromer by buying the bike to forever regret buying the bike because of a fricking motor cable and no one even answering the phone. Whatever’s.
If I were able to return my bike, I would be over Stromer as well. If a company is going to have a footprint in any market, a phone number and customer service department is required. As a customer, I should not have to do magic tricks to find an email on the internet, use Google Translate on their Swiss forums, look up how to replace an Omni, and receive no responses (to this day) on Stromer official "Contact Us" page
Sure you can dig up a Stromer USA phone number on these forums, but after calling it over 10 times, not once was it picked up. (Not a dig at the personnel, but this is a result of Stromer not providing a proper US team)
EDIT: Again, my shop Crazy Lennys was great to work with, and highly sympathetic, But after all my issues, I wanted to "cut the middleman" and felt Lennys was wasting tons of man hours on my bike, when Stromer should have been. Stromer/Mike was also great to work with once I was able to reach him
I love Stromer bikes, and think they are easily one of the best performing, and highest quality products, but I cant defend a company who thinks it even remotely acceptable for my situation to occur.
To anyone considering a Stromer in the US or Canada:
1) Be aware of their extremely limited presence in North America
2) Buy from a local dealer - this may be impossible considering how small their dealer network is. You do not want to be me travelling hundreds of miles for one trip.
3) Don't buy a used Stromer - in my experience, a new one with a warranty was hard enough to keep working, who knows what a used one has gone through. Without warranty, I would've spent $2500 in replacement parts.
I want Stromer to succeed, its such an awesome bike, and I just dropped thousands on one - but I wont pretend they do not have huge issues. The more we can all share our experiences, the more likely Stromer will recognize how big of an issue this is.