Problem with latest firmware update
- Thread starter myershse
- Start date
Oscar56
Active Member
Thanks for the link. If I interpreted the brochure correctly then the auto mode works between assist levels 2, 3 and 4. That reflects my test experience yesterday.
Although the surging felt a little disconcerting on paved road I will have to give it a try on trails which is what the PW-X2 is really designed for.
Stefan Mikes
Gravel e-biker
- Region
- Europe
- City
- Mazovia, PL
I refuse, repeat, refuse using the Giant RideControl App! On today's ride, the app has reorganised my EVO display and finally deleted the daily stats from it!
Anna
Well-Known Member
- Region
- USA
Yes, update might actually cause me to give up ‘control’ once in a while. Over 20mph headwinds and made the journey much easier... less changing power modes. Cadence and speed even. 2020 Liv Intrigue... Wonderful!
With the latest Ride Control app update it seems the Zero Cadence feature has been toned down .
INSTANT RESPONSE :
The motor engages instantly when power is applied to the pedals.
This helps the rider when accelerating and offers reliable performance on steep climbs and at low speeds.
INSTANT RESPONSE :
The motor engages instantly when power is applied to the pedals.
This helps the rider when accelerating and offers reliable performance on steep climbs and at low speeds.
hdradaza
New Member
I tried changing the factory assist % settings in my Fathom e+2. After turning off the bike and on again, the new ammended settings were gone and back to default. I have the newest updated firmware as of today, so i dont know if this is a bug of the new update. Can someone here confirm if it is the same on your end? Another user in another thread here, just confirmed with me that when you change the settings, it saves it after turning off and on again.
Softsand
New Member
Nope, I did the same (using the latest firmware) and there seems no way to adjust it back or if it does, it doesn't display :-( Looks like we have yet another bug - sigh...
Oscar56
Active Member
After deleting the app then reloading onto my iPhone 8 it seems to be fully functional for the first time on my 2020 Fathom hard tall. First time cadence worked and that I could save rides. I really only use this app to modify my assist settings and check battery level. I have other apps I use to show vitals and record my rides.
perhaps someday in a galaxy far, far away this app will be something I will want to use on my rides.
perhaps someday in a galaxy far, far away this app will be something I will want to use on my rides.
hdradaza
New Member
After deleting the app then reloading onto my iPhone 8 it seems to be fully functional for the first time on my 2020 Fathom hard tall. First time cadence worked and that I could save rides. I really only use this app to modify my assist settings and check battery level. I have other apps I use to show vitals and record my rides.
perhaps someday in a galaxy far, far away this app will be something I will want to use on my rides.
When you modify assist settings does it save it? When I turn bike off and back on, the modified assist settings always revert to default.
Oscar56
Active Member
For me, it is working as it should.
Anna
Well-Known Member
- Region
- USA
Try saving your “ride“ before turning Ride Control off. Seems like this saves more than just your ride.
Browneye
Well-Known Member
Yes, 'saving' saves all settings. Do not log out, just close the app. If it's accessing your phone location, open settings (IOS), scroll down to RIDECONTROL, and for location tracking select NEVER. You'll see tracking disconnect - blue bar on the top of the phone display. Once it disconnects, then you can select 'WHEN USING APP' and it will start up properly next time you use it.
I often wonder if some of the problem people have is from not having a proper login to the host with their app. For one of mine I had to create a new one, and login with it, then everything worked normally. There's a specific set of connections and logins for everything to connect to the bike and work properly. It is not completely intuitive, and I wonder if some just miss a step in the process.
I also had trouble saving custom bike model names in the setup, but all that works now too, since I have two different bikes I can connect to with the app.
I often wonder if some of the problem people have is from not having a proper login to the host with their app. For one of mine I had to create a new one, and login with it, then everything worked normally. There's a specific set of connections and logins for everything to connect to the bike and work properly. It is not completely intuitive, and I wonder if some just miss a step in the process.
I also had trouble saving custom bike model names in the setup, but all that works now too, since I have two different bikes I can connect to with the app.
hdradaza
New Member
OK will try saving a ride thru the app and see if it saves the ammended settings... Never saved my rides thru the app since I was using Strava. ThanksTry saving your “ride“ before turning Ride Control off. Seems like this saves more than just your ride.
CSH
Active Member
Hello Softsand,
You stated " Auto mode only selects between 1 and 4, 5 is only selectable manually."
I would like to be sure of this (mostly out of curiosity) because I ride in Auto most of the time.
I have often wished there was a way to know which Assist Level Auto was selecting, as a point of reference in a case where I may choose to switch to Manual.
I too assumed it utilized Level 5, because the hill climbs have been so easy........
Can you confirm the "1 to 4" statement ?
or Tell me where to look it up ?
Craig
Softsand
New Member
Hello Softsand,
You stated " Auto mode only selects between 1 and 4, 5 is only selectable manually."
I would like to be sure of this (mostly out of curiosity) because I ride in Auto most of the time.
I have often wished there was a way to know which Assist Level Auto was selecting, as a point of reference in a case where I may choose to switch to Manual.
I too assumed it utilized Level 5, because the hill climbs have been so easy........
Can you confirm the "1 to 4" statement ?
or Tell me where to look it up ?
Craig
I was wrong... I swore I read that somewhere however when trying to find it, I found this bit of text from Giant - the Smart Assist mode “is able to use all 11 Micro-assist levels between 50 percent and 360 percent support ratio that are pre-programmed in the motor. These 11 levels are the same levels that are selectable when tuning the motor with the RideControl app. So instead of just five modes, this gives a much smoother and more gradual change in the support provided.”
CSH
Active Member
LynneandGeoff
New Member
A new app problem for me “Activity Upload Fail” after a ride today. Giant App also kept crashing (iPhone) when I tried to open previous rides.
No idea how to start a new thread on this site either, since “new conversation”
requires me to send it to someone, so can only add replies to other threads it seems ...
No idea how to start a new thread on this site either, since “new conversation”
requires me to send it to someone, so can only add replies to other threads it seems ...
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