NEW SONDORS LX
- Thread starter Ebiker33
- Start date
If you'll note there's no Sondors branding on the red LX static photo. While it's possible it's a custom paint job, I'd bet money that's a photoshopped image rather than a picture of a red LX.
voidedwarranty
Well-Known Member
Get in touch with the people at Ebikes USA. They are an ebike shop in Colorado (I think) and have a lot of Sondors experience including the new mid drive models.
m@Robertson
Well-Known Member
- Region
- USA
Ebikes USA is a local CO bike shop whose owner is a Sondors dealer. They aren't affiliated with Sondors in any other way and if you look at their product mix, Sondors is a tiny fraction of the business they do.
To know this you would either need to be local to the Denver area or, as I do, know the owner of the shop as a friend.
As they are just a dealer, they will not know any more than anyone else does, and that includes Sondors corporate. The global supply shortage hasn't gone away because its been a few weeks since someone has listed out all of the problems that have nothing to do with any one company.
They're still all there, and they will be with us well into 2022 if not 2023. I'm stocking up on tires and other components I don't expect to need for months if not a year.
I'm basing my comment on the exact language used in an email to me from Sondors:
"And if you haven't seen it yet, be sure to check out this SONDORS LX video from our Denver affiliate --> HERE"
It specifically says affiliate I mean I totally see what you're saying but I'm telling you this is the language Sondors is using and I've quoted it exactly.
"And if you haven't seen it yet, be sure to check out this SONDORS LX video from our Denver affiliate --> HERE"
It specifically says affiliate I mean I totally see what you're saying but I'm telling you this is the language Sondors is using and I've quoted it exactly.
Lightning 123
Well-Known Member
I don't know, you have to tell your customers something, what else could you say that would change the situation
that everyone is in.
that everyone is in.
They don't need to say anything to try to change the situation they need to be completely transparent on what the situation is and they should have started telling us as soon as early May.
Plenty of information about delays was breaking around the world at that time and instead of us having to figure it out for ourselves, they should have been the first ones out of the gate to give us delay information.
Some of their emails have suggested that you read here and here and here and here to read about the Global problems, when the information that they are citing is from two months ago and that's exactly what I'm talking about it.
I expect the truth in a timely fashion.
I already knew back in May that there was going to be major delays but because Sondors wasn't up front about it early on it gave me hope but they were indeed on track when in fact they weren't.
This isn't rocket science. The company needs to be upfront and transparent without stall tactics and 2 months long delays on notifying us as to whats happening.
They expect everybody to learn about what's going on by either word-of-mouth or one of these forums, just like they rely on the forums to do their customer service and tech work for them. (For the most part)
If theres something I'm missing then please point it out.
Is somebody trying to tell me that I'm delusional in thinking that Sondors really sucks with communication?
Is that all an illusion like the communication part is?
Plenty of information about delays was breaking around the world at that time and instead of us having to figure it out for ourselves, they should have been the first ones out of the gate to give us delay information.
Some of their emails have suggested that you read here and here and here and here to read about the Global problems, when the information that they are citing is from two months ago and that's exactly what I'm talking about it.
I expect the truth in a timely fashion.
I already knew back in May that there was going to be major delays but because Sondors wasn't up front about it early on it gave me hope but they were indeed on track when in fact they weren't.
This isn't rocket science. The company needs to be upfront and transparent without stall tactics and 2 months long delays on notifying us as to whats happening.
They expect everybody to learn about what's going on by either word-of-mouth or one of these forums, just like they rely on the forums to do their customer service and tech work for them. (For the most part)
If theres something I'm missing then please point it out.
Is somebody trying to tell me that I'm delusional in thinking that Sondors really sucks with communication?
Is that all an illusion like the communication part is?
Gmanx
Active Member
- Region
- USA
i think folks are feeling mislead. They invested a non-trivial amount of money with a time line in mind. If Sondors wasn't able to meet those time lines, consumers could have taken their capital elsewhere. Had sondors communicated that openly, maybe some customers take their money elsewhere?
voidedwarranty
Well-Known Member
I've cancelled from them. Actually I have cancelled 2 different times from them. They will refund you. They aren't always super quick about it but they will get you your money back.
Lightning 123
Well-Known Member
It doesn't all come down to patience or a lack thereof.
Some people are on disability and aren't able to have their money out there for that long before they get a product they've paid for.
If you have the extra Financial padding to be able to wait that long then great for you.
Some people are on disability and aren't able to have their money out there for that long before they get a product they've paid for.
If you have the extra Financial padding to be able to wait that long then great for you.
Well... to answer my own question about shipping. I thought that it would be next year (2022) and maybe even late spring before my LX arrived since it was scheduled for September shipping and there are delays on most cargo. It appears that Sondors is going to exceed my expectations as I received this email today:
voidedwarranty
Well-Known Member
While I cancelled mine and have a different bike now, I look forward to seeing more of these in the hands of people, especially those that have had to endure delay after delay.
YAY! I'm glad to be seeing this for you!
PedalUma
Well-Known Member
- Region
- USA
- City
- Petaluma, CA
Sittin' on the dock of a bay?
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