If it's under warranty, Ecotric will send you parts to install. You email their support line and provide a video of what doesn't work.
I used to own that model along with other ebikes. The thing is basically very simple. Motor. Control nox, Battery, WIres in between.It's most often a loose connector. Motors go bad is when the owners rode them too hard uphill and melted them,
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On mine, just for fun, I changed out all of the above, motor, controller, and battery. Then I put it back to stick and gave it to a family member.
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What's the problem.?
Neighbor kids get a great disc brakes bike!https://www.trekbikes.com/us/en_US/...cruiser-go-step-over/p/35206/?colorCode=black entry level with hub motor. something with mid drive motor would double the price. you would enjoy these bikes for years to come
That’s silly. I can build a bike with top of the line sustainable components for $2000.pretty much the same issues I had with E- BikeKit I installed on a mtb commuter years ago, they have a very good reputation for this type of item. I knew what i was getting into, I was an electrician in the Navy and those skills are necessary with any made in China ebike components. The loose wire Cable connections were quite a problem, they would pull apart partially and arc/burn the pins and fry the controller. I was pretty aggressive with electrical tape wrapped around each plug. hub motors overheat and fail frequently, mine was not too bad as it had a geared hub motor. I gave it to my neighbor. reputable bike brands with mid drive motors from Yamaha, Bosch etc are reliable if you are willing to spend around $3000.00. Can you warranty the parts put it back together ? so sorry you are disappointed, hope it all works out for you.