Mission control app no longer works

[Julieanne]

I bought my Specialised Levo about 7 months ago, no problems until recently. Power keeps cutting out. Seems it could be the contacts but bike shop says they cleaned the plugs and contacts (had a lot of dust in them). Shop tested the bike for 15 mins and was good. Took it home, rode for an hour and all good. When I went to use it today - nothing!!! Bike shop says it could replace the plug but will cost me 200 NZ$. It is still on warranty - they said it had been misused because of the dirt and dust in plug!!

Also: My Mission control also no longer works and I cannot re-register. Is the mission Control problem a result of a new phone??? I keep getting Server error 52. Is there any relation between the two problems?

 

[ROJA]

They sent an email a couple of weeks ago. Try this in case it helps:

Dear Turbo Rider,

As we previously mentioned, we've migrated our usernames and passwords to a new sign-on system in order to provide better security and consistency across Specialized’s website and apps.

Effective immediately, please reset your password for your account.
1. Go to www.specialized.com/account/login
2. Click “Forgot Your Password?”
3. Enter your Mission Control App email address and click “Submit.”
4. An email will be sent with instructions to reset your password.

If you created an account with a username that is not your email address, your username will now be the email address you are receiving this communication with. We will no longer be supporting usernames that are not an email address, and going forward, you will need to sign-in with your email address as your username and your new password.

Thank you for being a Turbo customer,
The Specialized Team
​

 

[Julieanne]

Fantastic, it now works. Thank you.