As a few people have pointed out. They don't care about the settings or the inaccuracy of their speedometers/odometers and that's probably going to be the majority of folks. So lectric does nothing for them. Those that are complaining, however, should be corrected completely on lectrics dime. They are the ones that did what they did and stopped you from being able to dial in the settings correctly. It's not our fault that they screwed up and locked settings they shouldn't have. Again, there are 2 settings for the wheel. 1 sets odometer correctly and 1 adjusts the speed readout. Nor should we forget the low voltage cutoff being to low. These are $1000 bikes. I don't think it's asking too much that the basic functions of the bicycle computer actually work. Like I said on my lawnmower. The battery gauge had an issue. You could charge it to full and let it sit overnight and the readout would show 75% but was actually fully charged. If you unplugged the charger and reconnected it, it would instantly go to 100% and read out correctly. That wasn't my fault. It came like that. It doesn't matter if it doesn't affect the lawnmower's ability to mow. It's a part of a brand new device that I bought with my hard-earned money that isn't functioning properly. The company that sold you that device has the responsibility to correct the issue. It's not our fault the part was faulty or misprogrammed from the manufacturer. I fully expect every company I deal with to back their products. Regardless if they sold millions of defective items, it's their responsibility. Why should I care that a company screws up thousands of bikes. That was their fault, not mine. I mean sure, it's got to suck but it's a lesson they learn and if they survive it, it should make them better company, an honest company, a company that says hey, We will 1000% back our products. That's a company people become loyal to.
I still buy a specific brand of memory for my computer because of the support I received on the very first batch of memory I bought and it had a bad module in it. The company not only overnighted a new stick, but they overnight expressed it to be at my house before lunch the following day. Now that kind of customer service, even though their prices are a little higher than most, has gotten them 10x the money it cost them to send me that replacement stick, just from me alone. I have recommended them to all my friends and they made a bunch of money over the years from them as well. Did they have to overnight express a stick to me? No. I would have been happy just getting it within the week. The extra effort to show their customers they care, that got them a lot more than just that 1 sale. But hey, that's just me. I have high expectancy of any company I deal with. Lots of people don't really care one way or another.