Mando Dave
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- USA
LBS is unable to update firmware on Vado 4.0 (solved)
- Thread starter Mando Dave
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Art Deco
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- USA
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- Selinsgrove Pennsylvania
Since noone has replied, I will just to keep your thread alive so someone knowledgeable can see it and maybe help. I have not had this problem, but my LBS mentioned that he has escalated an electronic issue to a regional Specialized representative before, so there is a process to address these issues through Specialized. IDK how it works, but the dealer should know.
Mando Dave
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- USA
Update: Not resolved yet. I contacted Specialized and they got back to me very quickly. (I have been impressed with their Customer Service). They resounded
"I have not heard of this issue. That is certainly strange.
I just ran some diagnostics on your bike and it looks like the system is rejecting the updates. I contacted my turbo tech and they want the shop to submit a claim to our service department. They will be able to help the shop from there!"
My LBS has been in contact with Specialized and are ready to try a few things. Me, I am waiting for crappy weather so I can be with out the bike for a couple days.
I will keep you posted
"I have not heard of this issue. That is certainly strange.
I just ran some diagnostics on your bike and it looks like the system is rejecting the updates. I contacted my turbo tech and they want the shop to submit a claim to our service department. They will be able to help the shop from there!"
My LBS has been in contact with Specialized and are ready to try a few things. Me, I am waiting for crappy weather so I can be with out the bike for a couple days.
I will keep you posted
Quinncy
New Member
This thread got me curious, so I just checked my 2020 Vado 4. All aspects of the firmware are up to date. I remember the last update was for the display. The LBS did it easily and it just took a couple of minutes. I'm lucky, my LBS doesn't mind me coming in whenever there's firmware update, so I always bring it in as soon as I see the notice. I probably check once a month. There's never been a problem with any firmware update. At least so far! I'm not sure what to tell you? For me, there's never been a problem and there isn't one now.
Mando Dave
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- USA
Here is the latest - There was a lot of weird stuff going on during diagnostics and they are going to replace my bike's motor. We will see how that goes.
BEC111
Well-Known Member
Weird stuff seems to be the main problem with these two wheeled computers we ride.
Mando Dave
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- USA
Well....they replaced the motor and it still won't update. Next it a new display coming next week. sigh. At least it is ridable.
Mando Dave
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- USA
They have now replaced the display and it has finally updated.
Allan47.7339
Well-Known Member
An excellent example of why a good LBS is important to ownership satisfaction. It takes an effort for them to solve the problem and work the warranty issues.
Allan47.7339
Well-Known Member
It might be helpful for someone else if you update the thread title to add "Solved"
RGVCycling
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Seems like I am having the same issue with my Como 4. Took my bike to LBS for a firmware update but they ran into a wall where it refused to update. They are trying to contact this Turbo Tech but he hasn't responded yet. Rode the bike home and will wait for them to figure it out. I already blew a vacation day for this and don't want to do it again.
Mando Dave
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- USA
They said they saw errors in my motor, but it was swapping out the display that fixed it.
RGVCycling
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I’ll keep that in mind if I’m around when they are looking at it but right now that turbo tech is hard to get a hold of.
RGVCycling
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- USA
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The LBS found out that they can use the TCD unit to do the update with its micro USB port on it. They got it to a Class 2 setting but couldn't figure out how to set it for Class 3. They plan to contact Specialized for info and get back to me. In the meantime, I'm enjoying the zippier acceleration and faster speeds.
RGVCycling
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Well before the update, it would assist until 15.5 mph. Now, I feel it cutting out at 20 mph.
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