Gazelle ultimate C5 with powermore 250 range extender

[jsp45]

Hi,

I wondered if anyone might have succeeded in getting a Bosch powermore 250 range extender to work with a Gazelle ultimate C5 that also has a 625Wh battery fitted?

My ebike specialist dealer is trying to get this to work for me.

They contacted Bosch before we started and they confirmed that the range extender would work on this bike. Then when we got the range extender, the software said it needed an adjustment to make the battery work.

The dealer guy tried change the settings to make the battery work, but the particular setting that he needs to change is not there in the menu. He contacted bosch who then said that actually the bike is not compatible with the range extender and that we would need to contact Gazelle to ask for their advice.

This is the bike:

Gazelle Ultimate C5 HMB 625Wh Low Step Electric Bike Denim Blue

<span>Comfortable, safe and super powerful, long range 625Wh battery and with all the benefits of the latest Bosch eBike Smart System. The Gazelle Ultimate C5 is the best in class at this price point.</span>

www.electricbikesales.co.uk

This is the range extender:

https://www.bosch-ebike.com/en/products/batteries#c493662

I just wondered if anybody might have managed to get this to work?

Thanks!

 

[stompandgo]

With Bosch, you always contact the bike manufacturer first. They will advise the service person and then cut a ticket with Bosch.

My guess is that Gazelle has to instruct Bosch to turn this functionality on in the service tool before your mechanic can enable it.

 

[jsp45]

Thank you very much, I have passed that on to the man in the shop.