Hi everyone just a quick heads up. I read in a thread concerning sizing and that Juiced had a great return policy/customer service. This was my experience. Being new to the Ebike community I researched as most do. I decided I wanted the CCX XL but they were out of stock (this within the past week). Then they introduced the CCS2 with free fenders and rack. I figured since the CCX was out of stock I would get the new CCS2. I then started reading about sizing and determined that a Large would be better. Since a large was what I needed, they did in fact have the CCX in stock. I contacted Juiced this morning and they were very quick in their responses.
I asked since the ccs2 had not shipped, if I could order the ccx and they said they couldn't as my order was getting ready to ship. I then asked if I could cancel and then order the CCX. They responded saying I could in fact upgrade to the ccx. But then I looked on their webpage and saw they increased the price back to 2499 (it was on sale for 2299). I then asked if they would honor the discount considering if I would have originally ordered the Large it would have fallen within the discount time frame. I think they changed the price today or maybe yesterday. They said they would not honor the price and would keep the original order - ccs2. It is difficult to know the size you need of you cant physically try it. The only source I had was to research online and I had varied opinions. So I would think they would err on the side of customer service but they did not.
I asked since the ccs2 had not shipped, if I could order the ccx and they said they couldn't as my order was getting ready to ship. I then asked if I could cancel and then order the CCX. They responded saying I could in fact upgrade to the ccx. But then I looked on their webpage and saw they increased the price back to 2499 (it was on sale for 2299). I then asked if they would honor the discount considering if I would have originally ordered the Large it would have fallen within the discount time frame. I think they changed the price today or maybe yesterday. They said they would not honor the price and would keep the original order - ccs2. It is difficult to know the size you need of you cant physically try it. The only source I had was to research online and I had varied opinions. So I would think they would err on the side of customer service but they did not.
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