I own a CC and I don't know if Frey would program the controller as per a buyer's request. Even if they do, I would not recommend you do that unless you had already ridden a CC and know exactly what you want. The reason is that there are a large number of parameters that can be tuned. You can find some high-level description of those parameters but an in-depth documentation is really lacking. In the end, it comes down to a lot trials and errors until you find something that better match your liking and your riding style. I have been using the EggRider V2 to tune the motor parameters as I find it very easy and convenient to access everything from your cell phone. I have tried a few combinations and the best I found to my liking are loosely based on that YouTube video:
. However, what fits me better may not be right for someone else. I have heard lots of very good review of the Archon X1 controller and I am planning to switch to that in a near future. Enjoy your CC; it is a great bike!!