After a great deal of research, lots of input from folks on the EBR forums, and visiting to a number of bike shops - from 20 to 140 miles away - I have finally made a decision and ordered an electric bike.
I bought a Zen Samurai custom configuration, a high quality custom electric bike built in North America and shipped to my door.
My customization includes these upgrades:
1) Kiox display- I wanted battery percentage instead of a graph. It's also small but easy to read. It has the Bosch Smart System to pair with my phone and lots of features. It displays the battery percentage and my phone battery percentage at the same time. How cool! If you opt for the second battery it shows the charge of each, maybe the phone too
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2) Magura MT5 brakes - good stopping power.
3) Supernova lights - with multiple front light settings, including a couple flashing modes and a brake light- it's nice and bright.
The other optional components I ordered are part of the base package; Enviolo Super Duty Gear Hub with CVP stepless shifting, Manitou front suspension fork, Zen suspension seat post, and Super Moto-X tires. I chose a Chilli Red medium size frame which fits me well - (I'm 5"8" - and not 135 lb, for reference). The Zen Samurai fits my main requirements: mid drive, internal gear hub, belt drive, and class 3. The rest is like icing on some very good cake - (for reference, maybe why I'm not 135 lb).
An important feature I wanted is UL Certification. Zen uses the Bosch system which is UL listed for the batteries, chargers, and motors. I'm thrilled to support a new company, a small business with some great people, big plans and what looks like a bright future. Plus, the bike is designed and built in Halifax, Nova Scotia, Canada. How great is that?
For service, I've checked with the owner (David) of a bike shop I've purchased a bike from in the past. He is Bosch certified and has agreed to service my new bike. He's a great guy and was happy to talk e-bikes with me before I made my decision. He fully understands (at least I hope) that he doesn't carry what I want in a bike.
Right now, I still have over 2 feet of snow in my yard, an ice covered driveway and it's still cold - 12F to be exact. Since the bike arrived there have been a couple days when it got above 32F, and the road in front of my house was dry, so I did a couple test rides to get a feel for the Enviolo gearing. I really, really wanted to get a bike without a chain and especially without a derailleur and I'm very happy with this belt drive and Enviolo gear hub with the stepless shifter. The motor power is smooth and quiet, changing assist level is easy, and the Zen Samurai is an exhilarating ride.
The ordering process went very well, however, the shipping didn't go so well, and the bike arrived damaged. This was not the fault of Zen or the way they packaged the bike. Somehow, one entire end of the box went missing and the bike must have fallen out. There was an extreme snowstorm in Chicago when my bike was on route, and this probably had a play in the box/bike getting damaged.
Zen was clear from the beginning that they would make it right. Already, they have built another bike for me. I've chosen to have it shipped to a shop (David's) and when it is assembled I will make an exchange. This way I don't have to repackage the damaged bike. Nice!
Zen has been super supportive and responded to all my calls, texts, and emails promptly. I wouldn't hesitate to place another order - but maybe not during the winter.
I'm excited to get my new Zen Samurai, and look forward to the bike trails, which are currently snowmobile trails, becoming bike trails again. I'll update when I have some ride time behind me.