I actually had a positive experience over several reps today and finally got the drone issue sorted (I think - haven't tried to fly but could finally install the app and it opened). Took them several hours, but they finally got me there. But - just the possibility of it happening again is a non-starter for me. I don't care how good the bike is. It's totally off my list of maybes because of that experience. No more DJI drones either. Or any products for that matter. I'm going to try something else next time. They should know better than to brick a product and make customers jump through absurd hoops to get it working again.