...Obviously service is going to have to part of any bike shops long term success but even presents huge challenges. Just finding an employee that is capable of doing the service and cares about doing it well is hard to find these days. Those with the brains to do it typically want to do something else so shops need to encourage them by tying them into sales of bikes and accessories. There will be shops get all these factors right and they'll do well....we want some bikes shops to do well because I do believe eBikes are going to get more and more people out of cars and they will need to be serviced / supported.