Bosch e bike motor
- Thread starter scopilow
- Start date
Stefan Mikes
Gravel e-biker
- Region
- Europe
- City
- Mazovia, PL
Alaskan
Well-Known Member
It would help to know where you bought the bike and what town you live in. Someone might know of a good certified Bosch bike shop near where you live.
There is a Bosch specific forum here where some of the USA tech service team regularly chimes in with help and even recommendation of shops they know can and do offer quality service. I would move or copy your inquiry in this thread to that forum for better results.
electricbikereview.com
There is a Bosch specific forum here where some of the USA tech service team regularly chimes in with help and even recommendation of shops they know can and do offer quality service. I would move or copy your inquiry in this thread to that forum for better results.
Easy Motion Bosch City Wave Review | ElectricBikeReview.com
Price: $3999.00 | Model Year: 2015 | One of the only deep step-thru electric bikes powered by Bosch that's available in the US for 2015
electricbikereview.com
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scopilow
New Member
- Region
- USA
It would help to know where you bought the bike and what town you live in. Someone might know of a good certified Bosch bike shop near where you live.
There is a Bosch specific forum here where some of the USA tech service team regularly chimes in with help and even recommendation of shops they know can and do offer quality service. I would move or copy your inquiry in this thread to that forum for better results.
Easy Motion Bosch City Wave Review | ElectricBikeReview.com
Price: $3999.00 | Model Year: 2015 | One of the only deep step-thru electric bikes powered by Bosch that's available in the US for 2015
Alaskan
Well-Known Member
The Bosch service system uses a dongle that attaches to the bike and then to a computer at the local certified shop level. It generates a thorough diagnostic report, with error codes, that is usually effective in identifying issues within a bike's Bosch system. The USA tech support staff in California can patch in over the internet and tweak the bike's setup as well, while it is in the shop.
I highly recommend you stay within the Bosch ecosystem, at least until you get a good diagnostic report and have a clear path forward to a proper fix for your bike. Then you might consider going to a machine shop if that looks like a better option than what Bosch offer to fix your bike. Splendid cycles in Portland is a reputable shop. Any Trek store will have Electra Townie bikes and is normally a good place to get Bosch work done.
At least at that point you can go elsewhere knowing what needs to be done and not having someone who does not know the system trying to figure it out from scratch and charging you for their education, before they are actually working on the fix.
I highly recommend you stay within the Bosch ecosystem, at least until you get a good diagnostic report and have a clear path forward to a proper fix for your bike. Then you might consider going to a machine shop if that looks like a better option than what Bosch offer to fix your bike. Splendid cycles in Portland is a reputable shop. Any Trek store will have Electra Townie bikes and is normally a good place to get Bosch work done.
At least at that point you can go elsewhere knowing what needs to be done and not having someone who does not know the system trying to figure it out from scratch and charging you for their education, before they are actually working on the fix.
fooferdoggie
Well-Known Member
we just got a local bike shop dealership bought by trek and they have a 24 hour turn around time on repairs. thats here in portland.
Dallant
Well-Known Member
- Region
- USA
A machine shop? Seriously, you need a Bosch bike shop to connect it up as Alaskan said.
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I have to agree with Alaskan, I just bought a Bosch and it's a anti-consumer proprietary locked down piece of kit. If and until it's hacked open and has good 3rd party support, you're stuck with the dealerships that carry Bosch, unless you can get what you need in parts alone from Modern Bike and don't need a software diagnostic... I went with them for my most recent bike in part because they have a large network you can find on their website, I thought I might still be able to get parts and service since I'm in the middle of nowhere, more access to more shops. I still have yet to find if Bosch =/= Bosch and if the dealerships want to play the "sticker on the downtube" game instead of supporting the drivetrain, but time will tell. I hope they support a bike like it's a bike. I also hope fruitlessly that ebikes will be forced into at least a OBD2 like open protocol repair situation by right to repair laws that are gaining some small traction, but manufacturers will push back hard against it to protect profits on new sales by frustrated owners to get them on and keep them on the upgrade treadmill.
Alaskan
Well-Known Member
Almost all Trek ebikes use Bosch electrical components. Our local Trek store works on all bike regardless of brand or where they were purchased. A wise policy as after the did several work orders on my Riese & Muller Mountain, I ended up buying an Allant 9.9S after experiencing the great service on a bike I had purchased elsewhere. Working on all bikes is a corporate policy for all company owned stores. Locally owned stores are still free to set their own policies.
Over decades of car ownership, most of which have had Bosch electrical components, and my experience with cordless Bosch power tools, I have come to trust the brand. In the past 3+ years we have put over 20,000 miles on 7 different Bosch powered ebikes and presently have four of them. All service needs for the Bosch bits on my bikes have been resolved promptly with no more than three days of shipping delays for parts. Bosch has publicly committed to ten years of tech support and parts supply on every component from date of product introduction.
Yes, they have a closed ecosystem but the result has been superior reliability with seldom needed, very prompt and accurate service...a tradeoff worth the cost IMO.
Over decades of car ownership, most of which have had Bosch electrical components, and my experience with cordless Bosch power tools, I have come to trust the brand. In the past 3+ years we have put over 20,000 miles on 7 different Bosch powered ebikes and presently have four of them. All service needs for the Bosch bits on my bikes have been resolved promptly with no more than three days of shipping delays for parts. Bosch has publicly committed to ten years of tech support and parts supply on every component from date of product introduction.
Yes, they have a closed ecosystem but the result has been superior reliability with seldom needed, very prompt and accurate service...a tradeoff worth the cost IMO.
I think the good reliability is mostly because Bosch (usually) gets things right in the engineering and production, not a result of the closed ecosystem - I think that's just modern verticals profit optimization causing a ruckus and it has a high chance of ending badly long term, imo. Combining sales and service into a siloed vertical is what car dealerships do, and also why they are universally abysmal at service cost and performance. But most of the manufacturers try to make reliable, if poorly serviceable products. For instance, in the diesel world, if you had a Bosch system, you either DIY or take it to the regional independent diesel shop that was Bosch certified, because the dealer sales+service model turns the service side into a cost center that needs to be cost-managed, and also is mainly there as a feed in to the sales side of the business, which is where most of the money is at. The long term support commitment was important to sell me on the Bosch, how it turns out will sell me another one (or not) 
But I think you have your answer scopilow, keep branching out using the Bosch locator and your success (or failure) with the repair experience will be the writing on the wall for things to come for all of us...
But I think you have your answer scopilow, keep branching out using the Bosch locator and your success (or failure) with the repair experience will be the writing on the wall for things to come for all of us...
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rich c
Well-Known Member
Take it back to the friend's shop. Bosch won't sell parts to an independent, by using an independent you have no access to the diagnostics on the eBike, and most of all it's very likely not a motor issue. It's likely a sensor or bad connector. What display do you have? If it's an Intuvia, you can often correct some issues by cleaning the contacts between the display and the base.
BlackHand
Well-Known Member
- Region
- USA
- City
- Western WA
REI carries Electra, I would bet at least a couple of their stores in Portland are certified.
The downside(to us end users) of the Bosch ecosystem is that Bosch gives dealers free rein to charge whatever they want for access to the ecosystem even for warranty service.
The downside(to us end users) of the Bosch ecosystem is that Bosch gives dealers free rein to charge whatever they want for access to the ecosystem even for warranty service.
Alaskan
Well-Known Member
I bought my Cannondale Topstone Neo Carbon 3 at REI and thus far they have not charged me anything for the various times they hooked up my bike to their Bosch diagnostic system. FIrst time was for the 85 nm software update, second was to enable the Nyon display which they changed out at no charge as well. I had purchase elsewhere to replace the Purion. The motor had to be dropped down to replace the cable from the new display mount .and the third was to enable the light switch so I could ride with or without the lights on. I think there is likely a big difference between REI shops. We are in Bellingham Washington and they guys here are incredibly eager to help. I have heard of other REI shop that were not so customer oriented. It all depends on the personnel and how well you work them to want to help you.
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Dallant
Well-Known Member
- Region
- USA
I've had my Allant+7 Bosch system connected at least three times and have never been charged a dime for it. First time was when it was new, second was for the update work, and third was to give me a printout I asked for. I live in the American Midwest.
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