You have to go the tech aspect, Lithium cells are rated to work safely between 2,5V-4,2V, Risk of fire when you exceed this, For extra safety and longer life, hardly anyone runs then below 3V/cell. All controllers, including the BBSHD, can only see the total battery voltage coming into the wires. You should set it above 3V/cell, which will be at least 42 volts.
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In a perfect world, there is no voltage sag but it exists. The current running thru your battery connectors, the wires, and inside the myriad connections in the battery will drop some voltage, In addition, depending on the quality of the internal lithium cells, the cells will drop some voltage too as current goes up. Running your BBSHD at a nominal 200W, I estimate this sag shuld be under 2 volts, but it means that if your battery cells are at a nominal 44 volts, by the time the controller sees it, it will be 42V and it shuts off.
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As for the chart saying 0%, that is BS. If you maintain a short circuit on your battery at 43 volts, it can overheat and burn your house down. Zero percent is based on the external electronics shutting down the battery. There is like 30% of the actual battery energy still hanging around, ready to kill you if you let it out.