Battery help

[Sannabay]

I have a haibike with Yamaha battery. We cannot remove the battery despite following the instructions regarding turning the lock. The battery will release but cannot be removed from the tube
Any help please?

 

[vincent]

I dont know if this helps but the battery slide to the left, not up or down

It slides left and then you lift it ...

 

[Feliz]

I dont know if this helps but the battery slide to the left, not up or down

It slides left and then you lift it ...

I was going to suggest that but I thought it was to obvious, maybe I was wrong.

 

[Sannabay]

I dont know if this helps but the battery slide to the left, not up or down

It slides left and then you lift it ...

Thanks. I can’t move the battery at all in the tube despite the key releasing it from the lock position...

 

[vincent]

That sucks, sounds like the lock is broken somehow

Hope the shop you bought it from can fix it