Orion Supernova
New Member
- Region
- Australia
Hi All,
Bit of an odd situation, but i'm wondering if there's any way to differentiate between a 500W and a 750W Bafang Mid drive motor without relying on external stickers?
- During the last week of January 2022 I purchased a 750W conversion kit from a local company.
- Company's website said they were out of stock.
- Company called and told me they were out of stock and that i would have to wait several weeks due to Chinese New Year.
- Instead though, 1 week later, a kit got shipped out to me.
- As i was looking through all the parts, i noticed that the motor unit had a 500W sticker on it, they battery that was sent, matched the one i ordered, it was just that the motor said 500W
- I reported this immediately to the company, they apologized, and asked if i would be willing to accept the 500W with a refund.
The person i spoke with sounded less than pleased when i insisted i wanted the 750W, but they told me they would ship a replacement unit out to to me once it came in, they told me that i would need to return the battery as well because they were a matching pair, and suited each other.
- 2 weeks later i called them again to check on my order, was told no stock had arrived yet, i asked how they would like to handle the return.
Their was a pause as they obviously had not considered this, and they told me they would send me freight stickers with my replacement unit in order to have the 500W version returned.
- The next day i had a call from someone else at the store telling me that the unit i had was really a 750W, just with a 500W sticker on it.
Apparently they had received a couple of units that had been mislabeled from the factory, and it wasn't until another customer had complained that they remembered me and so called to let me know.
I informed them that i would rather have a unit that was labelled correctly, and was told by the person i was speaking with that he could print off a replacement sticker if i wished and send that too me.
So i'm wondering if there is any way to identify the different units?
I was told that there was no really difference between the 500W and 750W as it was just the controller (or control unit) that determined this.
I didn't ask what he meant by this as it sounded strange to me and i feared that he was just going to start throwing technical jargon at me to convince me.
Has anyone else been in a similar situation?
This whole situation seems really suspicious, first being asked if i wanted to just accept the wrong unit, then being told i actually had the correct unit and that the factory just mislabeled it.
With the offer to print another sticker, i don't trust that the company wont just resticker the unit i return to them, and resend it to me.
All of the items are at work and in original packaging, and i can organise to add photos of the units here on the forum tomorrow if that helps.
Bit of an odd situation, but i'm wondering if there's any way to differentiate between a 500W and a 750W Bafang Mid drive motor without relying on external stickers?
- During the last week of January 2022 I purchased a 750W conversion kit from a local company.
- Company's website said they were out of stock.
- Company called and told me they were out of stock and that i would have to wait several weeks due to Chinese New Year.
- Instead though, 1 week later, a kit got shipped out to me.
- As i was looking through all the parts, i noticed that the motor unit had a 500W sticker on it, they battery that was sent, matched the one i ordered, it was just that the motor said 500W
- I reported this immediately to the company, they apologized, and asked if i would be willing to accept the 500W with a refund.
The person i spoke with sounded less than pleased when i insisted i wanted the 750W, but they told me they would ship a replacement unit out to to me once it came in, they told me that i would need to return the battery as well because they were a matching pair, and suited each other.
- 2 weeks later i called them again to check on my order, was told no stock had arrived yet, i asked how they would like to handle the return.
Their was a pause as they obviously had not considered this, and they told me they would send me freight stickers with my replacement unit in order to have the 500W version returned.
- The next day i had a call from someone else at the store telling me that the unit i had was really a 750W, just with a 500W sticker on it.
Apparently they had received a couple of units that had been mislabeled from the factory, and it wasn't until another customer had complained that they remembered me and so called to let me know.
I informed them that i would rather have a unit that was labelled correctly, and was told by the person i was speaking with that he could print off a replacement sticker if i wished and send that too me.
So i'm wondering if there is any way to identify the different units?
I was told that there was no really difference between the 500W and 750W as it was just the controller (or control unit) that determined this.
I didn't ask what he meant by this as it sounded strange to me and i feared that he was just going to start throwing technical jargon at me to convince me.
Has anyone else been in a similar situation?
This whole situation seems really suspicious, first being asked if i wanted to just accept the wrong unit, then being told i actually had the correct unit and that the factory just mislabeled it.
With the offer to print another sticker, i don't trust that the company wont just resticker the unit i return to them, and resend it to me.
All of the items are at work and in original packaging, and i can organise to add photos of the units here on the forum tomorrow if that helps.
