App for giant e bike fathom e+3 help please

[BsaMase]

Hello I have recently bought a 2019 giant fathom e+3,
I can download the giant app for the giant bikes onto my android phone and when I turn the bluetooth on my phone on I can see the phone can see the bikes bluetooth signal but...
When I go into the app and click on the search for bike part it just comes back with nothing found! I know people are saying theres teething flaws in the app but what can I try So far I cant even hook onto the bike lol. Also when I go into the app store theres about 3 giant apps what one is the best? Ive tried to use all of them with no success. Thanks in advance

 

[Giantbadge]

Hi bsamase,
This is the app you need, this is uk website. https://www.giant-bicycles.com/gb/ridecontrol-app

 

[BsaMase]

Hi bsamase,
This is the app you need, this is uk website. https://www.giant-bicycles.com/gb/ridecontrol-app

Thankyou hopefully the app can see the bikes bluetooth this time...
Do I switch the bike on open app it asks that the app will run in background and battery will stop being optimised and which do I click? Yes or no

 

[Giantbadge]

Is the bike being charged?. If it is wait until charged then turn bike on then open the app & it should synchronise then just select ur bike.
I didn’t get your options but would say yes to running in back ground, if that doesn’t work just delete your bike on app & start again.

 

[BsaMase]

I pushed yes and will try after work