Hey all. I posted here a few times about my CrossCurrent S and some of the issues I’ve had with it. I love the bike when it works but it has been very unreliable. Well after contacting juiced again for the issue that has persisted from the very start it seems like they admit that the design is faulty and they just aren’t going to do anything about it except try the same things that will result in the problem. Here is the last email I got about my issue of battery disconnect. Specifically the metal connectors melting and the battery power randomly cutting off my riding.
“Hey XXX,
The wide-format battery on older CCS can create a problem due to the frame space. With vibration, the same problem is going to be happening.
The best thing to do is to use some straps or some sort of velcro on the inside to avoid the vibration.
The bike is out of warranty, we took care of the labor as a courtesy. We can offer another replacement port install.
Let me know if you want to send it in.
“
How is using straps and Velcro on a $1,500 bike acceptable. I already use straps and it doesn’t even help.
This is a commuter bike. How am I suppose to use it when it might cut off half way through a 16 mile bike ride In traffic.
the stupid thing is that I wouldn’t have gotten the bigger battery if it was an issue. It’s not like there was a warning.A consumer shouldn’t have to guess If a product was designed to work with a companies own product.
i don’t know anything about consumer rights and protection for knowingly selling a faulty product but definitely going to look into what can be done legally beyond the warranty.
“Hey XXX,
The wide-format battery on older CCS can create a problem due to the frame space. With vibration, the same problem is going to be happening.
The best thing to do is to use some straps or some sort of velcro on the inside to avoid the vibration.
The bike is out of warranty, we took care of the labor as a courtesy. We can offer another replacement port install.
Let me know if you want to send it in.
“
How is using straps and Velcro on a $1,500 bike acceptable. I already use straps and it doesn’t even help.
This is a commuter bike. How am I suppose to use it when it might cut off half way through a 16 mile bike ride In traffic.
the stupid thing is that I wouldn’t have gotten the bigger battery if it was an issue. It’s not like there was a warning.A consumer shouldn’t have to guess If a product was designed to work with a companies own product.
i don’t know anything about consumer rights and protection for knowingly selling a faulty product but definitely going to look into what can be done legally beyond the warranty.
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