John - They have been listening and they are really working to improve response times but it is a small company with 6 employees. They are upgrading their site as well. Look for better links and forms soon. You should join and take advantage of the OT owners private group on Facebook, it is a rich sources of information and you can talk with the plant manager and 500 other owners. Search it for any tech issues. Their batteries are by far the best you can buy, I know because I bought aftermarket LunaCycle batteries for my ELF, cheaper but not the same quality in design, there is more to it than amp hours. The new US sourced battery is the best made, it even has fire resistant design and is US assembled. Chargers are better purchased from other sources but the OT charger compares to an $80 charger, not a $60 one. All vehicles have some blind spots up front, the PEBL is just as bad. It is not an issue when you get moving, only requires more caution when moving around parking lots at slow speeds. The seat and handlebars are fully adjustable and I made my seat more stable by adding a stiffener belt on the front edge. All light weight velomobiles use plastic windows, glass is way to heavy for them. Treat your windshield with pure carnauba wax and re-apply monthly to reduce scratching, use microfiber towels and distilled water with just a drop of soap in it. The ingress/egress is also good in the ELF compared to any other velomobile. I wish I had mine during my 10 years of e-bike commuting in Seattle! Each of your points have been corrected here for fair perspective. Do you really think a totally new concept vehicle will be bug free and perfectly ergonomic during its introductory period? That is unreasonable. We are pioneers of sustainable transportation. Compare this to the first Model T's.