I have owned a DOST Drop for a year. The bike itself I am very pleased with — performs well, with few problems. In particular the power of the motor is very effective for my hilly location and the second battery gives a very decent range, even given the steep terrain. It’s a little pricy but not the most expensive and justified by the performance, I believe. Also the customizability of the motor controls using a cheap, readily available and easily usable programming cable/controller has been a big plus.
In stark contrast, customer service is inconsistent and sometimes appallingly bad - for example not responding to emails or messages for several months. Worst of all the very poor experience which other users appear to have had with ordering accessories has been entirely borne out in my case. I ordered multiple accessories (bag, phone holder, bottle, lock, spare battery etc) at the time of purchase - and in spite of paying for them, I am still waitingfor half of them a year later! Excuses and promises have ranged from “will arrive soon”, “supply chain problems”, “we will let you know” to simply not responding To requests for updates or refunds. I believe that these business practices are in breach of Canadian consumer law and have launched a complaint with the British Columbia office of consumer protection, which was relatively simple to do. I have also written a polite and constructive letter to the DOST CEO sharing my experience, asking for an explanation and offering advice as a fan of the bike — with no reply.
My advice to other potential buyers is simple: you will likely not be disappointed by the bike, but do not buy accessories from DOST. All of the accessories (identical designs) are available immediately from Amazon or Alibaba at a fraction of the price, albeit without the DOST logo.
In stark contrast, customer service is inconsistent and sometimes appallingly bad - for example not responding to emails or messages for several months. Worst of all the very poor experience which other users appear to have had with ordering accessories has been entirely borne out in my case. I ordered multiple accessories (bag, phone holder, bottle, lock, spare battery etc) at the time of purchase - and in spite of paying for them, I am still waitingfor half of them a year later! Excuses and promises have ranged from “will arrive soon”, “supply chain problems”, “we will let you know” to simply not responding To requests for updates or refunds. I believe that these business practices are in breach of Canadian consumer law and have launched a complaint with the British Columbia office of consumer protection, which was relatively simple to do. I have also written a polite and constructive letter to the DOST CEO sharing my experience, asking for an explanation and offering advice as a fan of the bike — with no reply.
My advice to other potential buyers is simple: you will likely not be disappointed by the bike, but do not buy accessories from DOST. All of the accessories (identical designs) are available immediately from Amazon or Alibaba at a fraction of the price, albeit without the DOST logo.
