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Hi all, sorry been ill for a bit but getting better now . Got new battery prior to the issue of not turning on, The problem was poor soldering on the battery connectors which resulted in the joint overheating and burning out ( I will try to add a picture). they sent me a new connector which...

I lowered the wheel size in settings from 29” down to 27.5”, Now my Moscow plus assists upto 18pmh instead of just 15mph. 🤪✅

Leon have been very helpful to me so far, sending new parts and giving advice , I do think that this forum will have all the servicing and repair advice anyone could need before too long. The NCM e bikes are basically good but some of the parts need to be QC checked thoroughly before leaving the...

Yeah good video, You will obviously get a better e bike for double the price of the Moscow but if your budget is moscow money and you don’t want to go jumping and rock hopping it’s a good choice. I use my 29 plus for a mixture of road and forest trails etc and it fits my needs fine, I’m 54 now...

I have found my problem, inadequate wiring from battery mount. I have asked Leon to send me a new one but I don’t think this particular part is up to the job So I may try to upgrade the wires somehow. with regards to your issue , I can only assume either a loose spoke or 2, or some problem...

Probably best to contact Leon if it persists or gets any worse, they would probably send you a new entire rear wheel I guess. good luck. oh I see, are you only getting the sound when you pedal ? . If so then I would suggest tightening the pedal arms, that’s the big silver allen/hex bolt where...

Yes I too started experiencing vibration at about 200 miles which seems to be originating from the motor but the vibration travels through the whole frame, it seems to have settled down now . My Moscow plus 29” is not working at the moment ( won’t turn on ) Leon are sending me a new controller...

Yes I found that cable, I guess you could splice into that cable and run a it to the rear light , I would expect the battery drain from the lights to be negligible. I ’m waiting for the replacement display and controller from Leon , i will try the display first as will only take a minute to...

Oh ok, I was worried the other end had fallen into the frame, Leon cycles are sending me a new controller and a new display so I’ll replace them one at a time thus identifying the faulty part. good to know about the lights, I might get those.

Different frame to the Moscow, there is no hole in the upper part for the smaller cable. I think I’m gonna have to remove the controller and somehow get the other end of the cable through to connect it back up, 🤪

Glad you got your moscow sorted, they also replaced my battery after just 150 miles, the 4 led lights failed and bike wouldn‘t switch on sometimes And took several attempts until she fired up. The hydraulic brakes are good , you only need one finger on the levers which gives you better control...

Ok , that sounds encouraging. I have also noticed something a bit strange regarding the 4 LEDs on the battery, when switching the battery off before, the lights would extinguish one at a time 4-3-2-1 off in quick succession but now they all go out simultaneously. Weird stuff. The battery I...

Mmmm, yes I hope they can fix it otherwise I will have to return the bike for a refund as it’s quickly becoming apparent to me that it’s useless if it’s not working , and I could get a pretty good mountain bike for the £1500 I paid for this. What would you do if this happened in the middle of...

Hi, thanks for your reply, I have checked every connection and all are clean and dry and firmly connected together. ill give them a call and see what they have to say. 4k miles is really good. cheers Andy

Hi all NCM owners, I have covered 350 miles now trouble free but today i went to turn the bike on but nothing happened, the battery was about 47v so I though it may be the issue so I fully charged the battery but it still won’t turn on !. All 4 LEDs are lit on the battery after fully charging ...

, I’m not sure what the battery voltage should be when fully charged , I think mine is 53.8v fresh off the charger.

Replacement battery, 4 lights all lit so maybe it was charged and checked before sending , I’ll put it on the bike And check voltage when fully charged.

Suspect it’s not new as there is a scratch on the case and the packaging was all on the bottom of the box and the battery was just sat on top of it all !.

If you look on the NCM site eu they also sell a 12ah pack for the Moscow etc at 18, NEW battery arrived 🤪