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  1. Stephen - Bosch Team

    Kiox300 to Nyon2

    The intention is multi-fold. Surely, to your point on price, an eBike spec'd form an OEM with just the LED remote may offer the end consumer a lower-priced entry on the Bosch system at their dealer. The main intention is to answer market demand that many riders do not care for the graphics or...
  2. Stephen - Bosch Team

    Kiox300 to Nyon2

    The Kiox 300 will share a lot of similar graphics and data to the current Kiox. It is much, much more than a Purion.
  3. Stephen - Bosch Team

    Trek Allant 8s Random Assist Cutoff

    Ahh, thanks for the detail! You seem to have the same hunch as I. My gut says your speed sensor **may** be failing. On the Allants, this sensor is actually a Trek part. I would take it into your local Bosch/Trek dealer to have them troubleshoot the sensor/magnet. It should be a quick fix if it...
  4. Stephen - Bosch Team

    Bosch Warranty Service Lacking

    Not sure what AWOL means, but we're here! It's a very busy season for us at the moment so EBR has not been our priority due to our current bandwidth. Thanks for your understanding!
  5. Stephen - Bosch Team

    Bosch Warranty Service Lacking

    Nope, not the case at all. Laura and I juggle very busy schedules, traveling for events, traveling within our regions to support and educate our dealers as well as traveling to receive more education ourselves. We do not have the bandwidth to be on the forum daily and sometimes not weekly. We...
  6. Stephen - Bosch Team

    Bosch Warranty Service Lacking

    Hi Carey, I am sorry to hear your current experience and would love to lend a hand to expedite this. Please direct message me with the details of where you live and your dealer and we will get you sorted.
  7. Stephen - Bosch Team

    Can you use the Cobi.Bike app for 2 bikes?

    If you'd like me to share a screen cast of this process, I am more than willing to. Once familiar, switching between two bikes can be done in under one minute.
  8. Stephen - Bosch Team

    Can you use the Cobi.Bike app for 2 bikes?

    Howdy y'all, To address a few points here: while there is not much print documentation to accompany the Smartphone Hub (since everything has moved online), here is the link to a great settings section for theCobi.Bike app. This information can be accessed through the settings of the app too. It...
  9. Stephen - Bosch Team

    cobi.bike puzzle

    That's great eBike ownership right there. Here's to a great spring of happy and healthy riding!
  10. Stephen - Bosch Team

    cobi.bike puzzle

    The Bosch eBike Connect app will not alert a rider of updates available for the battery and drive unit. It will give you notices when entering the app if updates are available for your Kiox or Nyon. That is odd your drive unit is not appearing. Have your tried removing the bike and reconnecting...
  11. Stephen - Bosch Team

    Bosch Smart System, Kiox 300, PowerTube 750, eBike Flow App

    William is correct. I am sorry this answer is not satisfactory. It seems like the biggest issue here is your proximity to a dealer? We work hard to establish new dealers where is possible. A lot of our heritage in components could be likened to software in the cars we drive these days. My...
  12. Stephen - Bosch Team

    The nyon will work in multiple bikes.

    Understood, I wanted to convey to other readers that there is cross-compatibility with all of our displays and drive units from different eras.
  13. Stephen - Bosch Team

    Total distance travelled discrepancy

    @peterh_nz As soon as I wrote this, I did some more digging--do not hold me to this, but there may actually be an update to the eBC app coming that will show overall DU odometer.
  14. Stephen - Bosch Team

    Crap looks like I lost a seal am I screwed?

    With the vision of the picture and reading your symptoms, I cannot speak to whether your DU needs service. I would refer to the local dealer in the area for service. The dealer has further resources with Bosch if further action or service is needed. We have riders all over the country riding...
  15. Stephen - Bosch Team

    Total distance travelled discrepancy

    Howdy @peterh_nz ---these are solid thoughts. eBC was designed as a very modular platform, so that perhaps a rider with a Kiox-equipped bike and a Nyon-equipped bike can use the same ride platform. Due to this, there is not a way to display specific bike distance on the app. Theoretically, a...
  16. Stephen - Bosch Team

    The nyon will work in multiple bikes.

    Indeed! All of our displays will operate on any of our North American drive units dating back to 2014. A six to seven year-old bike can be upgraded to a Nyon.
  17. Stephen - Bosch Team

    Crap looks like I lost a seal am I screwed?

    There is a bearing replacement kit for that drive unit that replaces the drive side bearing. Riding in the rain is not an issue. All drive units rate at IP54. What area of the country are you in?
  18. Stephen - Bosch Team

    Crap looks like I lost a seal am I screwed?

    Got any clearer pictures of the rust? Traditionally, there is no seal between the crank arm and the spindle interface of the drive unit.
  19. Stephen - Bosch Team

    Total distance travelled discrepancy

    @peterh_nz Great input! Yes, eBC was down for a few hours this week, but is up and running. Any rides completed during the outage are still present on eBC. (This was my personal experience). I agree that I use the eBC web-based portal for GPX and for uploading rides to Strava.
  20. Stephen - Bosch Team

    Nyon battery dead because of the cold?

    Seems like an odd issue. It is rare that you will need to charge your Nyon independently from the eBike. The main function of the Nyon battery is to turn the bike on/off and have off-board functionality. If the Nyon bracket was loose, it may have been a growing issue. The main eBike battery...
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