TCD unit on Terro 5 not turning on

[TerroRider]

I am unable to turn on my TCD unit - it comes on when charging - but not for rides. Any suggestions? I have done some muddy rides over winter - and dry it out after each time.

 

[LandoftheGiants]

Have you contacted the people at Specialized yet, those who designed and built the bike? That would be my first port of call if I'd bought a brand name e-bicycle.

A google AI spiel:
To troubleshoot your Specialized Turbo Tero 5.0 e-bike display (or any e-bike getting a communication or power error), always start with a hard reset and inspect your battery connections. Over 70% of display malfunctions are caused by loose wires, a drained battery, or software glitches

1. The Battery Reset

• Check the basics: Ensure the main battery is fully seated, locked in, and turned on. Some batteries feature an automatic "deep sleep" mode if they sit idle; press and hold the battery’s built-in state-of-charge button for 10-15 seconds to wake it up.

• 
  
• Hard reset: Turn off the e-bike. Remove the battery from the frame. Wait 5 to 10 minutes to drain any residual charge in the system. Re-insert the battery securely and power the display back on.

2. Check Cables and Connectors

• The constant vibration from riding can loosen multi-pin connectors. Follow the thick wire running from the back of your display down into the frame/fork

 

[TerroRider]

Have you contacted the people at Specialized yet, those who designed and built the bike? That would be my first port of call if I'd bought a brand name e-bicycle.

A google AI spiel:
To troubleshoot your Specialized Turbo Tero 5.0 e-bike display (or any e-bike getting a communication or power error), always start with a hard reset and inspect your battery connections. Over 70% of display malfunctions are caused by loose wires, a drained battery, or software glitches

1. The Battery Reset

• Check the basics: Ensure the main battery is fully seated, locked in, and turned on. Some batteries feature an automatic "deep sleep" mode if they sit idle; press and hold the battery’s built-in state-of-charge button for 10-15 seconds to wake it up.
• 
  
• Hard reset: Turn off the e-bike. Remove the battery from the frame. Wait 5 to 10 minutes to drain any residual charge in the system. Re-insert the battery securely and power the display back on.

2. Check Cables and Connectors

• The constant vibration from riding can loosen multi-pin connectors. Follow the thick wire running from the back of your display down into the frame/fork

Thank You Thank You Thank You !!!!
I did a hard reset and it works great - really appreciate your help.