Bought a Zugo Rhino on 11/18/2019 & the bike was delivered 12/302019. 6 mos after using the bike i experienced random power loss. I have to get off the bike & push the battery back in to restore contact. Called the 800 number but was adviced to send email. Did not get a reply from my email until last 11/28/2020 when the bike lost power. When I arrived home i pulled the battery out & noticed the 2 pins on the discharge port were broken. Took pictures of the battery/ tray etc & called Zugo support for warranty. They refused to honor my warranty for 2 reasons:
1. Warranty has expired since I paid for the bike 11/18/2019.
2. I rode the bike “guite a bit”.
I thought the warranty starts when you received the bike instead of the date you paid & ordered the bike. I love my bike & used it everyday to exercise (I’m retired) but Zugo warranty & customer service sucks. I have no choice but to purchase a new battery as the bike tray is designed for Zugo battery only. If you decide to buy a Zugo save an extra $400 for the battery.
1. Warranty has expired since I paid for the bike 11/18/2019.
2. I rode the bike “guite a bit”.
I thought the warranty starts when you received the bike instead of the date you paid & ordered the bike. I love my bike & used it everyday to exercise (I’m retired) but Zugo warranty & customer service sucks. I have no choice but to purchase a new battery as the bike tray is designed for Zugo battery only. If you decide to buy a Zugo save an extra $400 for the battery.