Aushiker
Well-Known Member
- Region
- Australia
- City
- Walyalup, Western Australia
My Riese and Muller Supercharger was out of warranty by one month when I was in the early days of a tour. The first night, I had problems charging the battery, but it eventually charged after a bit of fiddling. I thought it might have been able to resolve the problem, and it had, and continued on to the following day’s destination. First mistake.
The bike would then not charge at all; one battery showed an ‘error code’, and the Nyon went blank. A phone call to the LBS, where I brought the bike, led to a couple of possible field repairs, but to no avail.
Of course, I was now in a remote country town in Western Australia, some 350 kilometres from home, with no public transport, such as buses or trains. What didn’t help was that the night before, I was in a town that was serviced by a train … Long story short, my brother-in-law kindly drove up a couple of days later to pick me and the bike up.
Fast forward 10 weeks I still do not have my bike back from the LBS, but was advised today that it needs a new Bosch Performance Line (Gen 4) eBike System 2 BDU450CX installed. In fairness to the LBS, we are located in Perth, Western Australia and Bosch is located in Victoria, some 4,000 km away and getting parts to try and resolve the problem is a drawn-out process.
So now I am waiting for a new motor to be installed, and then for a discussion about who will pay for it. Whilst the bike is out of warranty by one month, here in Australia, we have the Australian Consumer Law (ACL), which overrides warranties, particularly where there is a question of fit for purpose.
Is a motor failure on a 25-month-old bike, which has done ~3,000 km and cost in excess of AU$12,000, reflective of an e-bike fit for purpose? I guess I will have to see.
The bike would then not charge at all; one battery showed an ‘error code’, and the Nyon went blank. A phone call to the LBS, where I brought the bike, led to a couple of possible field repairs, but to no avail.
Of course, I was now in a remote country town in Western Australia, some 350 kilometres from home, with no public transport, such as buses or trains. What didn’t help was that the night before, I was in a town that was serviced by a train … Long story short, my brother-in-law kindly drove up a couple of days later to pick me and the bike up.
Fast forward 10 weeks I still do not have my bike back from the LBS, but was advised today that it needs a new Bosch Performance Line (Gen 4) eBike System 2 BDU450CX installed. In fairness to the LBS, we are located in Perth, Western Australia and Bosch is located in Victoria, some 4,000 km away and getting parts to try and resolve the problem is a drawn-out process.
So now I am waiting for a new motor to be installed, and then for a discussion about who will pay for it. Whilst the bike is out of warranty by one month, here in Australia, we have the Australian Consumer Law (ACL), which overrides warranties, particularly where there is a question of fit for purpose.
Is a motor failure on a 25-month-old bike, which has done ~3,000 km and cost in excess of AU$12,000, reflective of an e-bike fit for purpose? I guess I will have to see.
