Shipping Lies, be prepared
- Thread starter pathfinder
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pathfinder
Member
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- USA
Awww too bad...I have a number of bikes and bought a couple Levels for starters....Waiting on my Mid-drive and another toy.....but have to say..... The Aventons were pretty good starters.......Don't worry yourself about Aventon...They cant keep up the patience customers and......Believe me......Your bike is already sold.....
I_Am_Thee_Walrus
New Member
- Region
- USA
Ordered an Aventure on 8/29 with expected 9/6 shipping. After getting a CS rep. to respond to my Reddit message, I learned my bike would ship within two weeks. A week later and I just got my tracking info.
pathfinder
Member
- Region
- USA
Great news, only going to take a month to get it after ordering it, they seem to be shipping aventures quicker than the levels. GL with it, a buddy in GA got one 2 or 3 weeks ago and loves it.
I totally understand why people are annoyed when something is in stock and shipping and then doesn't. If the company can't ship when they promise, they should tell you before you even ask and offer a full refund option. You shouldn't have to wait around not getting responses and assume because of lockdowns or other excuses it will get here when it gets here, and you can't cancel without lossing 1/4 of your money. We can't manufacture in the US (or Canada) any more and we can't do service either. We are good at nothing. There. That's curmudgeon done right. 
finz04
New Member
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- USA
They're shipping FAQ is very explicit, 3 to 5 business days. When I ordered in August the two bikes shipped in exactly 5 business days and arrived the following week. So my advice would be that if you really are that impatient, you best head for an LBS and hope they have what you want in their store.
chunk
Well-Known Member
- Region
- USA
I bought a factory direct bike in April of this year, but before I purchased it, I emailed and specifically and asked the seller where it was in stock and where it would ship from? As in what country? The bike was in California and shipped from there, and I received it in about 5 days via FedEx. Good experience with them. 6 months later and all is good with the bike, now if the smoke will clear up I can get outside.
pathfinder
Member
- Region
- USA
@finz, is one being impatient if 3, 4 weeks later there is no shipping and cs keeps saying check back next week?
It seems "explicit" may not be the best term for describing their shipping policy, maybe we can use hopefully, possible, maybe, might be, dont know.....
Purchased online from. NCM/Leon Cycle , it was shipped the next day and it will be here Monday.
finz04
New Member
- Region
- USA
Your post which I responded to, indicated your unhappiness after just four days had past since you placed an order. Seems you have changed the conditions to support your allegation of "lies". I'll stand by my suggestion, check out an LBS and perhaps you'll have better luck landing a bike before your trip. Good luck.
pathfinder
Member
- Region
- USA
Yes, 4 days, then 7, 14, 21. Not clear how I changed the conditions to support my allegations of lies. I stand by my original statement. It said in stock and 3 weeks later nothing was shipped. I called NCM/ Leon Cycle and asked if a bike was showing in stock when will it ship? Response was next day and that's when it shipped. When the bike gets here and barring any major disrepair I will be on here singing their praises.
Aventon is not being truthful(lying) on their website about available to ship unless I missed the small print somewhere that it's from China.
I agree with a LBS but it's my first ebike and figured before I slap $4-6k+ down on an ebike I should see if I like em.
finz04
New Member
- Region
- USA
Have a great trip. And as I said, good luck.
pathfinder
Member
- Region
- USA
Thanks, the vacation was great, though ebikeless!
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