Another update today from Jeff at ShareRoller. It sounds like they have been incredibly busy and have added tons of new features and upgrades to the design. Unfortunately, the ship date is now pushed back to mid-March. Here is the detailed report he sent in an email:
Hello ShareRoller Indiegogo backer:
We hope everyone has enjoyed a wonderful Holiday Season. We have lots of info to cover in this Update so we've broken it into three sections:
1) PRODUCTION & SHIPPING UPDATE
2) NEW SRV4 DESIGN REVEAL
3) NEW DETAILS ON FEATURESET
1) PRODUCTION & SHIPPING UPDATE
When we last wrote (our October Update), we had hoped to receive all production components by the end of December so that we could begin production and start shipping in January. Unfortunately, during this last round of prototype testing we discovered several minor changes were still needed:
a) The wireless architecture for the throttle and phone app required a minor modification to eliminate any drop-out risk
b) The physical design of the wireless throttle needed another redesign iteration - we still weren't happy with the layout of the controls, buttons, and LEDs
c) The waterproof screw-barrel connectors for the battery pack and PAS sensor proved to be too time-consuming to attach and remove, so we needed to source specialty magnetic connectors and redesign the housing to fit
d) The traction control motor needed a secondary seal to better prevent water intrusion
e) The battery pack needed additional minor changes to qualify for UN38.3 certification, which is required in order to ship any battery packs
These are all small tweaks, but still require another prototype-verify loop before we can start manufacturing in volume (otherwise we run the risk of making hundreds of components that need to be modified or scrapped). It seems nothing ever works as planned the first time, nor frequently the second time either...
We've already completed the design changes above and are now waiting on our suppliers for the next prototype sample parts. Once we verify those, we can place volume orders which would enable us to begin assembly 4 weeks afterwards. That would shift our production target out about six weeks, from early January to late February, were it not for the fact that the Chinese New Year Holiday causes many of our suppliers to shut down for two weeks at the end of January (groan). So that means it will be early-mid March before we'll have production units ready to ship.
We realize this is enormously frustrating, and we feel absolutely terrible that it's now been one year since we completed our Indiegogo campaign, and we still aren't ready to ship - getting the new SRV4 into production is just taking MUCH longer than we ever anticipated. While we're not alone here - many crowdfundings have taken 12-24 months to deliver products - we never thought we'd encounter the same unexpected delays, and we're very sorry that you're forced to wait far longer than you planned.
2) NEW SRV4 DESIGN REVEAL
We know we promised a 'full reveal' this month, but our patent attorney wants to file one more patent before we show _everything_ publicly. So in the meantime, we've attached an image of the new SRV4 design that was shown to investors previously (it's been 'polished' since then), so at least you have an idea of what we're making; we hope you like it! As we've said before, we're incredibly excited about this new form factor, since it gives the ability to better distribute the weight and bulk on a bike or scooter frame, while still retaining the ability to be installed or removed in seconds, and the 'all-in-one' installation method that is so critical for bike share use. Plus, it allows rear wheel bike mounting, which many of you have asked for (quick-release seatpost mount anyone?), and enables popular folding bikes like the Brompton to be folded completely without removing the ShareRoller. All huge improvements that thoroughly transform the product.
3) NEW DETAILS ON FEATURESET
To help you better understand why this is all taking so long and why it will be worth the wait, we're going to provide never-before released detail below on the main components of the new SRV4, and the challenges inherent in making such a groundbreaking new device. Almost every component of the new SRV4 is custom vs off-the-shelf, including several technological industry firsts. And this is why it's taking so long to get it into production. We probably could have delivered a much less innovative device sooner, but hopefully the info below will help you understand why we truly believe that these game-changing improvements will be worth the extended wait in the end.
- Variable Force Traction Control System (VFTCS): We've already filed the patents on this, so we can tell you that the new SRV4 design includes a secondary motor drive to control the pivot of the main drive motor into and away from the tire. Combined with a proprietary feedback loop, this system can detect any slippage between the drive motor and tire instantly, and adjust force accordingly to compensate, while simultaneously regulating drive motor RPM to the exact value needed for maximum power delivery in all conditions. It also allows the motor to lift completely free of the tire for zero drag when desired. And to increase pressure while reversing motor direction to enable true regenerative braking - not regenerative 'drag', but regenerative BRAKING - no other e-bike friction drive system can do this. The SRV4's VFTCS truly transforms friction drive for e-bikes and scooters, taking a century-old technology and making it fully competitive today.
- Main PCB & Motor Control System: ShareRoller's main PCB integrates our traction control logic and control systems, all wireless communications, all accessory I/O, and an intelligent RGB lighting system with one of the most sophisticated motor controllers on the market today. We've invested a significant amount of time and capital here, and it's a big part of what makes the SRV4 so revolutionary. In addition to the most efficient and quietest motor control technology, it also includes continuous current monitoring and control, as well as precise RPM monitoring and regulation to enable ultra-sensitive automated traction control. We've got some clever feedback systems here too that make the traction control nearly bulletproof, but we can't reveal those just yet.
- Drive Motor: Completely custom design with fully sealed housing for unmatched durability in wet and dirty environments, the highest grade magnets available, ultra-thin stator laminations, ultra-tight airgap, stainless sealed Japanese bearings, an ultra-stable dual-stator mounting design, and a user-replaceable drive belt system (even though the belt should never wear out). Hundreds of engineering design hours are behind this incredible motor, and it offers tremendous low-speed torque for its size, the ability to start from rest, maximum possible efficiency, optimal drive-belt flexibility, and unmatched durability.
- Wireless Throttle: The wireless throttle for the SRV4 has many, many functions - it's far more complex than the basic throttle + mode + indicator of the earlier versions. The SRV4 throttle is not only wireless and rechargeable, but includes a throttle/brake slider, mode buttons, switches, and LED indicators. And the physical design has to be unbelievably flexible to mount on multiple types of handlebars on both bikes and scooters, without requiring any adaptors to be installed on the handlebars (which is how the previous throttles attached). This has taken many iterations to get right, and we think we've finally got it. Unfortunately, we can't show pictures of this one yet due to the pending patent filings, but as soon as that's done we look forward to sharing it with you.
- Battery Pack: Unlike most others, we've designed a custom battery pack from the ground up. Not only have we integrated a USB charge port, LED battery gauge, and secondary 'kill-switch,' but it's all in a custom molded shape that mounts nicely on a bike downtube (using a quick-release system of course), while still fitting underneath the front baskets of PBSC share bikes. And it connects effortlessly with the motor assembly to create one easy-to-carry package when you want to take your SRV4 with you. This has been an enormous challenge to pull off, but we're very happy with the end result.
- Retracting Power Cable: First of its kind in an electric bike / scooter application. High-current, single-pull locking retractable cable allows you to extend the motor cable from the battery to the exact length you need for whatever bike or scooter you're mounting the SRV4 on. And then easily retract it instantly to reconnect the motor unit to the battery when you need to carry the SRV4, with the power cable tidily stowed away. This is another complex and long lead-time custom product we had to develop, but we wanted to keep the install/remove process as simple and quick as possible, and this was a critical piece.
- Magnetic Power & PAS Connectors: These ultra-cool connectors are IP67 waterproof and install or remove instantly for unparalleled convenience. We didn't want to settle for a screw-barrel style connector that would require a solid minute of fiddling in order to change battery packs or plug the pack in to charge. And for the PAS sensor, it absolutely needs to be effortless, since you'll connect/disconnect the PAS every time you take the SR off your bike. These connectors are hard to find and very expensive, but we're not going to settle for something less.
- Smartphone App: SRV4's smartphone app (compatible with both Android and iPhone) presents an informative dashboard while you ride, displaying critical information like Speed, Power, Distance, TailWind Mode, PAS Mode, and Battery %. The SRV4 app can also be used to change settings for power limits, speed limits, TailWind Mode and PAS Mode. And that's just for the launch version. We have lots of clever features planned down the road with future updates...
- Smart RGB LED lighting: Headlights and Taillights are critical features - visibility is paramount for safety, and keeping standalone lights charged and installed on multiple bikes or scooters can be a pain. So we made sure to keep LED lights in the new SRV4, despite challenging packaging constraints. Even better, SRV4's Smart RGB lights can do more than just display one solid color, but we'll have to unveil that feature later, and we promise it's not a gimmick.
We hope all the information above has helped explain why the development of the new SRV4 is taking so much longer than planned. We can't overstate how sorry we are for these delays, but please understand that we are doing everything in our power to get your ShareRoller to you as quickly as possible. And we promise we will deliver a product that far exceeds your expectations in every way.
Thank you again for your continued support, enthusiasm, and patience.
Jeff Guida & The ShareRoller Team