Serial #/model of the bike not the same as what Mission Control says -- how to fix?

[citivas]

Got my new Como 4.0 yesterday. I set up Mission Control tonight and tried to register the bike when it asked me too. However, it thinks my grey step-over Como 4 is a pink low entry Como 3.0 with a different serial # and there was no way to change it.

Is there any way to fix this?

When I was test riding the bike I got, I pointed out that the Control Unit screen had a crack on it. The owner of the LBS swapped out the control unit for another Turbo he had in stock and planned to order a replacement for it as a warranty item with Specialized. But that Control Unit must have the details of the original bike it came locked into it. Or at least that's my best guess.

 

[Stefan Mikes]

Are you sure you entered the proper frame number when registering your Como on www.specialized.com? I had a similar situation when I mistakenly put a slightly different frame number. Trust me, Specialized know what they have manufactured. It has to be a user mistake. I think the frame number is stored in the TCU, not in the TCD-W display. More: I'm sure about it*.

@citivas: I know it might be troublesome for you but you can check the actual frame number: It is engraved inside of the left chain-stay. Or, look to the papers you got with your Como. The frame number must be there. (You give the frame number when you register your account at the Specialized web-site).

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*) My display had been replaced, too. All the bike information came from the Turbo Control Unit, not from the display.

 

[citivas]

Are you sure you entered the proper frame number? I had a similar situation when I mistakenly put a slightly different frame number. Trust me, Specialized know what they have manufactured. It has to be a user mistake. I think the frame number is stored in the TCU, not in the TCD-W display. More: I'm sure about it.

@citivas: I know it might be troublesome for you but you can check the actual frame number: It is engraved inside of the left chain-stay. Or, look to the papers you got with your Como. The frame number must be there.

It never asked me for a frame number or serial #. I had the sticker #'s all ready to go but it auto-decided all the bike info after I paired it with the phone app. It then automatically tried to register the bike with that info and it wouldn't let me manually override it.

 

[Stefan Mikes]

Have you registered your e-bike at the Specialized web-site? I think you should do it first. Next, you log in to Specialized with Mission Control. At least it was my story.

 

[Sierratim]

Had the LBS do all this for both our Vados. Perfect.

 

[citivas]

Have you registered your e-bike at the Specialized web-site? I think you should do it first. Next, you log in to Specialized with Mission Control. At least it was my story.

I manually registered the real bike on the website this morning using the real serial #. So that worked. But the Mission Control app still thinks I have a different bike that's a pink 3,.0 low entry with a different serial #

Does it matter or can I just ignore that it's tracking a different bike I don't own?

 

[ki11a]

I would definately say bring it up to the LBS you bought it at because this is a bit crazy for a top dollar bike you paid for.

 

[Ebiker53]

I have 2 Comos I bought last year and was never told anything about registration nor does any of the paperwork provided with the bikes. What is the benefit of registration?

 

[JeffC57]

I have 2 Comos I bought last year and was never told anything about registration nor does any of the paperwork provided with the bikes. What is the benefit of registration?

I registered my acoustic bike (Sirrus Sport) on the Specialized site when I bought it. Earlier this year there was a recall on the bike (some kind of issue with the crank). Specialized sent me a notice in the mail about the recall and the LBS fixed it for free. Without registration, I wouldn't have known about the crank issue.

 

[Stefan Mikes]

I have 2 Comos I bought last year and was never told anything about registration nor does any of the paperwork provided with the bikes. What is the benefit of registration?

Are you using Mission Control?

 

[Ebiker53]

Are you using Mission Control?

No

 

[Uburoibob]

When updating next time, have the dealer set the circumference to 2150mm / 84.64 inches to have it proper (this for a Como or any bike with Nimbus 650 tires). When you do this, your speed and distance will jive with other GPS systems, such as Garmin or Strava on the IPhone. When set higher, your bike will top out earlier (for example, at 2265 your TCD will read 19.5, but a gps will report you are actually only doing 17.5 mph) and your mileage will be registered greater. If you go lower on circumference setting, you will increase top speed and reduce registered mileage. 2000mm / 78.74 in is as low as you can set the circumference.

 

[Douglas Ruby]

Mission Control on the older Turbo models with the Turbo X or Turbo S batteries reports the serial numbers of the battery and the motor, not the bicycle. And there is no way to update the system with Mission Control. All of the "intelligence" is in the battery so that if you swap batteries, all previous information is lost. Further, there is VERY little visibility into the Motor other than the model number and internal temperature. So on the older Turbo models, the battery model number, serial number and firmware version are the most important pieces of information.

The actual bicycle serial number is printed on the underside of the frame along with the build date. The bicycle serial number is required for registration and warranty service (though my "2016" Turbo is LONG out of warranty). One of the advantages of registering is dealing with start of warranty proof. Your warranty starts when you take delivery and your record of sale (receipt) should be the definition of that date. However, in case you lose it or the dealer has gone out of business, registering the bicycle (which includes information on serial number and purchase date and place of purchase) MAY help to make claims (though registration is not legally required).

Another thing you should check before purchase is the build date. Specialized likes to carry over models from year to year with no changes. My Turbo was purchased in October of 2015 as a 2016 model year unit. The base Turbo model was originally introduced in the fall of 2014 as a 2015 model. When I checked out my bicycle, I found out the actual build date was SEPT. 2014! The dealer and Specialized just kept selling the same bicycle as a new model year. The distinguishing feature was a reduction in price from $3800 to $3000. BTW, they dropped the price again for the 2017 model year as a clearout where these same 2014 built units sold for something like $2500.

 

[Stefan Mikes]

Mission Control on the older Turbo models with the Turbo X or Turbo S batteries reports the serial numbers of the battery and the motor, not the bicycle. And there is no way to update the system with Mission Control. All of the "intelligence" is in the battery so that if you swap batteries, all previous information is lost. Further, there is VERY little visibility into the Motor other than the model number and internal temperature. So on the older Turbo models, the battery model number, serial number and firmware version are the most important pieces of information.

The actual bicycle serial number is printed on the underside of the frame along with the build date. The bicycle serial number is required for registration and warranty service (though my "2016" Turbo is LONG out of warranty). One of the advantages of registering is dealing with start of warranty proof. Your warranty starts when you take delivery and your record of sale (receipt) should be the definition of that date. However, in case you lose it or the dealer has gone out of business, registering the bicycle (which includes information on serial number and purchase date and place of purchase) MAY help to make claims (though registration is not legally required).

Another thing you should check before purchase is the build date. Specialized likes to carry over models from year to year with no changes. My Turbo was purchased in October of 2015 as a 2016 model year unit. The base Turbo model was originally introduced in the fall of 2014 as a 2015 model. When I checked out my bicycle, I found out the actual build date was SEPT. 2014! The dealer and Specialized just kept selling the same bicycle as a new model year. The distinguishing feature was a reduction in price from $3800 to $3000. BTW, they dropped the price again for the 2017 model year as a clearout where these same 2014 built units sold for something like $2500.

It is very interesting. Any Turbo e-bike has their frame serial number imprinted on the frame. Currently, Mission Control reports the frame number, motor serial number and the battery serial number together with the frame number. Swapping batteries takes no effect on other information now (unlike in older Turbo models).

My LBS were claiming my Vado 5.0, the EU S-Pedelec was the MY 2019. The truth was it was the MY 2017, which become clear by not only inspecting the identification plate of that S-Pedelec (that's the extra item, holding among others the Vehicle Identification Number) but also the individual EU Certificate of Conformity was clear about the same. The e-bike was sold as a clearout, too, with the price reduced from US$5500 to US$3800.