Charly Banana
Active Member
I just got my Schwalbe HS440 Marathon Plus tires from xxcycle.com. Unfortunately, one of the tires has a manufacturing defect and I'm not sure if it's safe to ride on. So I contacted Schwalbe customer service about the problem and sent pictures to them.
Well, they came back and said because I bought the tires from another country I have no warranty. Even though Schwalbe is an international company that sells tires to many countries they will not warranty a tire sold outside one's country. Here's the manufacturing defect they refuse to help me with. These tires have not even been mounted yet and still have the tags on them.
![Schwalbe Defect 2.jpg Schwalbe Defect 2.jpg](https://forums.electricbikereview.com/data/attachments/1/1238-114e84d7642ec96dbd3bf5123b3b1c9e.jpg)
Well, they came back and said because I bought the tires from another country I have no warranty. Even though Schwalbe is an international company that sells tires to many countries they will not warranty a tire sold outside one's country. Here's the manufacturing defect they refuse to help me with. These tires have not even been mounted yet and still have the tags on them.
![Schwalbe Defect 2.jpg Schwalbe Defect 2.jpg](https://forums.electricbikereview.com/data/attachments/1/1238-114e84d7642ec96dbd3bf5123b3b1c9e.jpg)