Really sad we can't recommend our BHs

[ChezCheese:)]

Since BH has pulled out of the US market, we can't recommend newbies buy them, at least in the US. Which is a shame, because I really love my BH Atom Diamond Pro (though I really don't like the name..) But how can you recommend a bike that had a 5 year warranty when that warranty won't mean anything now?

Well, if you are in EU, go for a BH ebike. They rock!

 

[J.R.]

Since BH has pulled out of the US market, we can't recommend newbies buy them, at least in the US. Which is a shame, because I really love my BH Atom Diamond Pro (though I really don't like the name..) But how can you recommend a bike that had a 5 year warranty when that warranty won't mean anything now?

Well, if you are in EU, go for a BH ebike. They rock!

It's a shame... BH ebikes pulled out of a lot of markets. I'm told they only remain in some European countries and Taiwan.

 

[ruffruff]

Yep, tell me about it!

 

[terb]

I was able to sell two BH Atom Lynx 6
(17&18) in the last two weeks for 1500 each..Great motors and batteries when they were working...

 

[bikeman242]

I have a BH Rebel Lynx with the Yamaha engine, and 1200 miles I am hoping to have no issues going forward. The Yamaha motors I have read are much more reliable than the Brose on the Atom Lynx or the proprietary BH motors on some of their older models.

It does suck that there is no warranty support, though I can't complain about getting the bike for 65% off.

BH Spain will do warranty work for US Customers, though you will need a relationship with a local BH dealer here in USA, of which there are very few.

 

[ruffruff]

Direct from BH Spain

I am afraid BH BIKES does not assist end users directly, as any action must be done through BH brand stores / distributors.

BH EUROPE is not obliged to cover a manufacturer's warranty. This guarantee must be resolved by the dealer, in this case by BH USA, which is a completely independent company from BH EUROPE.

With the cessation of the activity of BH USA, we also have no obligation to attend to warranties on bikes sold by third parties.

The actual situation in the USA about BH BIKES is that the country distributor in St Charles has closed the business, and we are in the way of activating a direct business market through bikes stores directly.

However, we are building a new network in USA in order to approach the sales and aftersales market in order to support our clients worldwide.

Below you will find a list of our dealers in USA.

If none of them is close to your localization, please get in touch with the shop where you purchased your bicycle and ask them to get in touch with us.

In Europe, BH covers only two years of warranties for some parts. Parts that are worn out through the normal use of the bicycle are not consider as a warranty.

In order to proceed with the replacement, I would need a:

- Valid invoice of the bicycle

- Bicycle photo.



In order to proceed with the warranty claim, please get in touch with dealer.



Regards

 

[ChezCheese:)]

Cle Elum is the closest to me. That's funny. I mean, it isn't exactly in the middle of nowhere, but kind of next-door to the middle of nowhere... . 145 miles away in a village on the other side of the Cascades. Well, anyway, at least it sounds like BH may come back to the US. So that is positive news.

 

[FlatSix911]

Direct from BH Spain

I am afraid BH BIKES does not assist end users directly, as any action must be done through BH brand stores / distributors. BH EUROPE is not obliged to cover a manufacturer's warranty. This guarantee must be resolved by the dealer, in this case by BH USA, which is a completely independent company from BH EUROPE. With the cessation of the activity of BH USA, we also have no obligation to attend to warranties on bikes sold by third parties.

The actual situation in the USA about BH BIKES is that the country distributor in St Charles has closed the business, and we are in the way of activating a direct business market through bikes stores directly.
However, we are building a new network in USA in order to approach the sales and aftersales market in order to support our clients worldwide.
Below you will find a list of our dealers in USA.

If none of them is close to your localization, please get in touch with the shop where you purchased your bicycle and ask them to get in touch with us.

In Europe, BH covers only two years of warranties for some parts. Parts that are worn out through the normal use of the bicycle are not consider as a warranty.
In order to proceed with the replacement, I would need a:
- Valid invoice of the bicycle
- Bicycle photo.
In order to proceed with the warranty claim, please get in touch with dealer.
Regards
View attachment 65473

Thanks for posting... I hope that BH is able to rebuild their network in the USA in 2021.