I'm interested in hearing if others have had a similar experience with warrantying an electric bike motor. Long story short I bought a 2018 Raleigh Redux with the Brose motor less than 6 months ago. I have about a 11 mile commute each way and have put approximately 1500 miles on the bike. Last week commuting home, a belt, gear or something gave out and the motor became useless essentially stranding me. I took the bike back to the local shop I bought it from and the motor will be warrantied, however I'll still be charged the labor to remove and install the new motor. In my opinion it's like having a recall for a defective part on your car and then the dealership charging you for the labor to replace the defective part. It's not good business.
The main issue I have is Raleigh Bike's does not cover the labor fees the shop imposes for swapping the motors, thus the cost is placed on the burden of the consumer.
I appreciate the fact the motor is being replaced, however the warranty does not leave me feeling warm and fuzzy that I have to incur additional costs to replace a defective motor on a $3000 bike less than 6 months old.
Just curious if other people have experienced this?
The main issue I have is Raleigh Bike's does not cover the labor fees the shop imposes for swapping the motors, thus the cost is placed on the burden of the consumer.
I appreciate the fact the motor is being replaced, however the warranty does not leave me feeling warm and fuzzy that I have to incur additional costs to replace a defective motor on a $3000 bike less than 6 months old.
Just curious if other people have experienced this?