Hello all,
I have been offline for a few days, but did reach out to R&M customer support about the air freight situation and received a reply on Wednesday, and when asked was given permission to share the reply here.
FROM: Riese & Müller GmbH - Customer Care <
[email protected]>
"We have informed our dealers that we will resume Airfreight into the US.
For your information only Airfreight into the US was halted, Canada was never a problem.
To give you a brief information how our handling was, we informed our dealers that Airfreight was halted, but we never changed bikes that where booked from Airfreight to Seafreight, unless dealers would actually request that directly from us. I think this actually never happened."
So, the only destination which had been affected by the halt of air freight was the United States, and
if you had ordered your bike for United States delivery with air freight before the halt order, nothing had/has changed.
What had happened to me was that I had originally ordered with standard sea freight shipping, and had tried to change the order to air freight while the halt was still in effect.
My dealer is currently in the process of attempting to upgrade my order to air freight again now that the halt has been lifted.
In other news, just today my expected build date changed from this week to next week on the R&M website status lookup tool.
I will try to report back here as I get word.
