Hi everyone, just took possession of a RadRover (Black), initial impression of the bike is quite solid, impressed with the speed and stability of it. Must say, quite liking the whole fat bike thing.
Question for those that have had the bike for a while, how have you found the after sales service from Rad Power? I must say I am very underwhelmed. I emailed them last Sunday with some issues on the bike (minor ones), things like:
Sorry for the negative post first up, just want to get a feel from the community if this is normal, or out of character for the company.
Regards,
Ben
Question for those that have had the bike for a while, how have you found the after sales service from Rad Power? I must say I am very underwhelmed. I emailed them last Sunday with some issues on the bike (minor ones), things like:
- the suspension fork lockout level falling off the bike as it hadn't even been screwed on,
- the suspension forks having no tension adjustment (turn the knob does nothing to the feel of the forks),
- the wrong tyres shipping with the bike, mine are plain Kenda Juggernaut (30tpi), the website claims Kenda Juggernaut Sport (60tpi)
Sorry for the negative post first up, just want to get a feel from the community if this is normal, or out of character for the company.
Regards,
Ben