D
Deleted member 4210
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This company has triple charged my Amex. AMEX got involved, and after Max the CEO first claimed they never saw the money from AMEX, (when AMEX insisted they had the money) they suddenly "found the money". This after 3 weeks after effectively stealing my money, without any authorization whatsoever. After saying they would then refund it back to my card, they now call AMEX 'rubbish', and says their refund won't work. And so they want my bank account number to wire transfer. (Interesting, so they can steal yet more of my money ???) of course there is no way they are getting my bank account number. Of course no ebike is here, and they have this big long supposed list of shipping steps that they call the 'tracking system', none of it from any third party shipper. Its their own creation to probably make it look like something is happening.
Here is their 'tracking' notes (given their lies thus far, and stealing more than 3 times what I authorized of my money - two of the unauthorized charges were $600 each HIGHER than the original legitimate charge - not sure any of the below tracking is legitimate.) :
The CEO has been unprofessional throughout, not only by calling Amex 'rubbish', but then accusing me of filing disputes for all 3 charges, when that not only never occurred, but AMEX would not even do that, taking the sellers word they actually shipped something. And its been over 3 weeks since they had the money, and have had ample time to process the refund. Its rare, but if I have to refund someone some money on AMEX, at most it has taken 4 days to show up on their card statement on-line. I'm a small business who accepts all cards, so its not as if I don't know the 'drill' here in terms of how refunds work.
I was giving this seller a chance, and had planned to evaluate their product for possibly becoming a dealer, but now that this has occurred that possibility has become one of hanging by a very thin hair. We will see if I ever get the bike itself, and will keep people posted. For now, I would use extreme caution. Especially since the card showed Dubai, and I had no idea that was where their bank was or their operations. Thus the 'perils' of buying on-line can be there and happen to anyone. I took a chance, realizing fully they were new, but that is why I used Amex too. I did not perform my usual amount of due diligence, and I have never taken a chance on any company that just got off of Indiegogo funding. I do however always only try a new ebike brand out, and test it for a while, before ever considering carrying them. And I test out their support system, and watch for how the buying process unfolds etc, and how they respond if any issues come up. The biggest red flag is how unprofessional the CEO has handled it, and his propensity to QUICKLY and frequently blame others like Amex, and he even blamed his own 'CFO.' (a start up has a 'CFO' to look at their own bank account ? that the CEO has no access to ???) I re-titled this thread to back off on how I labeled this situation originally. The 3 triple charges are true, as is everything stated in the above description. Didnt need to add in the original perjoratives, so I took those all out. They didn't serve any purpose, and were just some raw 'venting.' (my swear words here at home, got my wife pretty rattled though)
Here is their 'tracking' notes (given their lies thus far, and stealing more than 3 times what I authorized of my money - two of the unauthorized charges were $600 each HIGHER than the original legitimate charge - not sure any of the below tracking is legitimate.) :
- Departure from the factory Wed, Oct 28, 2020 11:51 AM
- Arrival scan at forwarder's warehouse (The shipping company): Thu, Oct 29, 2020 1:44 PM
- Scanned Induction into the system scan barcode system: Sat, Oct 31, 2020 3:28 PM
- Port of OriginWed, Nov 4, 2020 12:46 PM
- Customs paperwork/Loaded into the vessel: Sat, Nov 7, 2020 9:05 AM
- Vessel to the destination customs:Nov 27, 2020
- Arrival at the destination port/Sorting: Nov 29, 2020
- Customs clearance: Dec 4, 2020
- Arrival scan at the receiving location warehouse: Dec 6, 2020
- Scanned for sortation: Dec 7, 2020
- Scanned out for delivery: Dec 9, 2020
- Arranging courier collection: Dec 10, 2020
- Delivery
The CEO has been unprofessional throughout, not only by calling Amex 'rubbish', but then accusing me of filing disputes for all 3 charges, when that not only never occurred, but AMEX would not even do that, taking the sellers word they actually shipped something. And its been over 3 weeks since they had the money, and have had ample time to process the refund. Its rare, but if I have to refund someone some money on AMEX, at most it has taken 4 days to show up on their card statement on-line. I'm a small business who accepts all cards, so its not as if I don't know the 'drill' here in terms of how refunds work.
I was giving this seller a chance, and had planned to evaluate their product for possibly becoming a dealer, but now that this has occurred that possibility has become one of hanging by a very thin hair. We will see if I ever get the bike itself, and will keep people posted. For now, I would use extreme caution. Especially since the card showed Dubai, and I had no idea that was where their bank was or their operations. Thus the 'perils' of buying on-line can be there and happen to anyone. I took a chance, realizing fully they were new, but that is why I used Amex too. I did not perform my usual amount of due diligence, and I have never taken a chance on any company that just got off of Indiegogo funding. I do however always only try a new ebike brand out, and test it for a while, before ever considering carrying them. And I test out their support system, and watch for how the buying process unfolds etc, and how they respond if any issues come up. The biggest red flag is how unprofessional the CEO has handled it, and his propensity to QUICKLY and frequently blame others like Amex, and he even blamed his own 'CFO.' (a start up has a 'CFO' to look at their own bank account ? that the CEO has no access to ???) I re-titled this thread to back off on how I labeled this situation originally. The 3 triple charges are true, as is everything stated in the above description. Didnt need to add in the original perjoratives, so I took those all out. They didn't serve any purpose, and were just some raw 'venting.' (my swear words here at home, got my wife pretty rattled though)
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