This is my experience with a Wisconsin dealer I ordered from.
I ordered a new bicycle (haibike and after 10 days of no information from them , I called them and asked for a update and was told that the haibike was moving from California to Denver. they offered a better bike but at more money . I repeatably asked if it was a new bike,, I ok the extra money. 4 days later i see a tracking number, I repeatably asked if I was getting a new bike. was told yes. when my bike came i see it was a different model on the box, so before opening i called them, was told they used a different box. they sent me the the upgraded bike i pay extra for... Now remember i was told it would be a new bike.
but it was used. these were the pictures i sent them.
and they still insisted it was new.
how can you say this is a new bike. their was a bottle mounted on the down tube,( when does a new bike have stains like that a the down-tube) obvious ware marks on the chain ring, bash plate bashed and scratched .. i sent them these Pictures and they still said they said it a new bicycle, this was part owner of company that I sent pictures too and was talking too. What really upset me was that they waited two days after I sent these pictures to them too admit it while it the same time trying to up-sale a different bicycle and pay more shipping charge.
I lost all Trust in them when they insisted they sent me a new Bike when these pictures obviously are of a used machine .( they Finally admitted their mistake but after only after 2 days of me trying to get a return shipping )
Try to boil it down to bulletin points ..
1--- ordered a haibike waited 10 days for tracking # I call them to ask for update was told my salesman was off duty and was scheduled the next day.
2 -- Part owner of company calls me offers me upgraded Bike at a great price .
But then I still have to talk to my salesman the next day because for some reason the part owner can't Complete the transaction .Call and my original salesman next day and he thinks the bike I was offered by part owner might be too tall for me so he suggests same bike brand but different model which there would be a great deal .. And so after four days later I get tracking number figure four days for a bike to be shipped to them. as you see in the above pictures this was obviously a used bike, I was talking to part owner after he seen these pictures
but (part owner) was like trying to make me feel like I was being a bad guy by not accepting the used bike.
Well that's my experience with them. He kept saying he wanted me to have a good experience but when you send me a used bike and will not admit it.
they lost all trust with me... I mean, they look at the pictures and try to tell me it was a new bike .
I sent him those pictures and (part owner )was trying to tell me it was a new bike.
well that was my experience with them.
*( they Finally admitted their mistake but after only after 2 days of me trying to get a return shipping )*
I came to this site doing research on ebikes.
anyway this was my experience with them.
For those that had great luck online, I'm happy for you, I'm sharing my experience. My heart sank. I had such excitement waiting for the bicycle, and then when I start to put it together and I looked at the bottle cage, the leaver to remove the battery is rusting, then looking at the chain ring and seeing severe usage, so then I look underneath and I see mud and scratches /mud stains motor. This definitely looks way more than just a test ride in a rain. (maybe it was tested at mountain bike trail.) Nobody was more upset than myself, especially when obviously these pictures show a used machine. And then I'm been told I was sent a new bicycle, I wanted to be one of the people that had a great experience online. That was not my experience.
looks like more then 15 miles
that looks like more then tested on a rain day
I have no idea how much water or mud was inside that hole on the bottom.. it is their to drain water from the engine. their was mud stain around the inside hole,
(my response to this post is in blue color )
From post # 3
We don't like it when customers try to blackmail.
I'm not trying to blackmail anyone, just sharing my experience with my buying experience with your company.
When your Haibike did not come on time, you were offered a floor bike. It was specifically mentioned to you that it was a floor model (3 month old) and offered a you huge discount for that.
I repeatedly asked if I was getting a new bike,was told it would be a new bike.
While doing a software update on that bike, we realized that the rear shock needs to be replaced and we offered you another floor model (E-stream FS3 29er). Both of these bikes were on the floor but still new. They did not have more than 15 miles on the ODO.
Few people had test ridden on rainy days and that's why you notice some dust on the bottom bracket but everything else was in great shape.
this is not dust,, these are the pictures i sent to your shop, and i was told it was a new bike,was this bike test in a mountain bike race for less than 15 miles on it. Also as the consumer, their is no odometer on this model,( bulls E-stream FS3 29er) show only miles per hour not how miles are ridden,( from reading about the bike online, it could have 400 miles , we the consumer have no way of knowing how many miles are on the bike)
When we heard you were not happy with the bike you received, we immediately sent you free return label and offered you few other options for a brand new bike.
NO i was made to feel like a fool for not accepting a used bike, it was 2 days later that i was sent a return shipping label.
What really irks me most is that when you speak on the phone, you agree to get a floor model and then you come here talking as if we duped you.
I 'm just sharing my experience i had for your store online. unfortunately my experience was not very good. I am sharing what happened to me, this was my experience. to those that Those that had a great experience,, I too wanted to be one of them,, I order a new ebike from you,I was sent a used bicycle. and then I spent a couple of sleepless nights trying to get a return shipping label while still being told (talking to a part owner of your company on the telephone that I was sent a new bicycle when obviously these pictures show a used a machine. )
In the end, we completely refunded him ( bike, onward and return shipping ) etc and ate a $500 loss.
unfortunately my experience was not very good. I am sharing what happened to me, this was my experience. to those that Those that had a great experience,, I too wanted to be one of them,, I order a new ebike from them was sent a used bicycle. and then I spent a couple of sleepless nights trying to get a return shipping label while still being told that I was sent a new bicycle when obviously these pictures show a used a machine.
I ordered a new bicycle (haibike and after 10 days of no information from them , I called them and asked for a update and was told that the haibike was moving from California to Denver. they offered a better bike but at more money . I repeatably asked if it was a new bike,, I ok the extra money. 4 days later i see a tracking number, I repeatably asked if I was getting a new bike. was told yes. when my bike came i see it was a different model on the box, so before opening i called them, was told they used a different box. they sent me the the upgraded bike i pay extra for... Now remember i was told it would be a new bike.
but it was used. these were the pictures i sent them.
and they still insisted it was new.
how can you say this is a new bike. their was a bottle mounted on the down tube,( when does a new bike have stains like that a the down-tube) obvious ware marks on the chain ring, bash plate bashed and scratched .. i sent them these Pictures and they still said they said it a new bicycle, this was part owner of company that I sent pictures too and was talking too. What really upset me was that they waited two days after I sent these pictures to them too admit it while it the same time trying to up-sale a different bicycle and pay more shipping charge.
I lost all Trust in them when they insisted they sent me a new Bike when these pictures obviously are of a used machine .( they Finally admitted their mistake but after only after 2 days of me trying to get a return shipping )
Try to boil it down to bulletin points ..
1--- ordered a haibike waited 10 days for tracking # I call them to ask for update was told my salesman was off duty and was scheduled the next day.
2 -- Part owner of company calls me offers me upgraded Bike at a great price .
But then I still have to talk to my salesman the next day because for some reason the part owner can't Complete the transaction .Call and my original salesman next day and he thinks the bike I was offered by part owner might be too tall for me so he suggests same bike brand but different model which there would be a great deal .. And so after four days later I get tracking number figure four days for a bike to be shipped to them. as you see in the above pictures this was obviously a used bike, I was talking to part owner after he seen these pictures
but (part owner) was like trying to make me feel like I was being a bad guy by not accepting the used bike.
Well that's my experience with them. He kept saying he wanted me to have a good experience but when you send me a used bike and will not admit it.
they lost all trust with me... I mean, they look at the pictures and try to tell me it was a new bike .
I sent him those pictures and (part owner )was trying to tell me it was a new bike.
well that was my experience with them.
*( they Finally admitted their mistake but after only after 2 days of me trying to get a return shipping )*
I came to this site doing research on ebikes.
anyway this was my experience with them.
For those that had great luck online, I'm happy for you, I'm sharing my experience. My heart sank. I had such excitement waiting for the bicycle, and then when I start to put it together and I looked at the bottle cage, the leaver to remove the battery is rusting, then looking at the chain ring and seeing severe usage, so then I look underneath and I see mud and scratches /mud stains motor. This definitely looks way more than just a test ride in a rain. (maybe it was tested at mountain bike trail.) Nobody was more upset than myself, especially when obviously these pictures show a used machine. And then I'm been told I was sent a new bicycle, I wanted to be one of the people that had a great experience online. That was not my experience.
looks like more then 15 miles
that looks like more then tested on a rain day
I have no idea how much water or mud was inside that hole on the bottom.. it is their to drain water from the engine. their was mud stain around the inside hole,
(my response to this post is in blue color )
From post # 3
We don't like it when customers try to blackmail.
I'm not trying to blackmail anyone, just sharing my experience with my buying experience with your company.
When your Haibike did not come on time, you were offered a floor bike. It was specifically mentioned to you that it was a floor model (3 month old) and offered a you huge discount for that.
I repeatedly asked if I was getting a new bike,was told it would be a new bike.
While doing a software update on that bike, we realized that the rear shock needs to be replaced and we offered you another floor model (E-stream FS3 29er). Both of these bikes were on the floor but still new. They did not have more than 15 miles on the ODO.
Few people had test ridden on rainy days and that's why you notice some dust on the bottom bracket but everything else was in great shape.
this is not dust,, these are the pictures i sent to your shop, and i was told it was a new bike,was this bike test in a mountain bike race for less than 15 miles on it. Also as the consumer, their is no odometer on this model,( bulls E-stream FS3 29er) show only miles per hour not how miles are ridden,( from reading about the bike online, it could have 400 miles , we the consumer have no way of knowing how many miles are on the bike)
When we heard you were not happy with the bike you received, we immediately sent you free return label and offered you few other options for a brand new bike.
NO i was made to feel like a fool for not accepting a used bike, it was 2 days later that i was sent a return shipping label.
What really irks me most is that when you speak on the phone, you agree to get a floor model and then you come here talking as if we duped you.
I 'm just sharing my experience i had for your store online. unfortunately my experience was not very good. I am sharing what happened to me, this was my experience. to those that Those that had a great experience,, I too wanted to be one of them,, I order a new ebike from you,I was sent a used bicycle. and then I spent a couple of sleepless nights trying to get a return shipping label while still being told (talking to a part owner of your company on the telephone that I was sent a new bicycle when obviously these pictures show a used a machine. )
In the end, we completely refunded him ( bike, onward and return shipping ) etc and ate a $500 loss.
unfortunately my experience was not very good. I am sharing what happened to me, this was my experience. to those that Those that had a great experience,, I too wanted to be one of them,, I order a new ebike from them was sent a used bicycle. and then I spent a couple of sleepless nights trying to get a return shipping label while still being told that I was sent a new bicycle when obviously these pictures show a used a machine.
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