You know you will get much better responses if you send a message to the company. They are very responsive and can tell you how to reprogram in minutes. Also look at their youtube page, lots of programming info there. On here, everyone is guessing since we have no idea what the settings are in your controller. Alec is very good at helping with issues like this. More help on their Facebook page too.
Rich, you are correct. Good to know Alec is the one to talk with, thanks. I have learned a lot reviewing their excellent videos.
I did call the company on why my display For the battery gauge was blank. Unfortunately she was unable to help me, as she thought I had a 48 volt system, and it turns out I had a 36 volt system that they no longer sell. I figured out the voltage setting was the problem, and fixed it.
I bought my kit for $1,200 from my recumbent bike maker in Lompoc, CA, without knowing the specs of the system last year. Their recumbents are the best made and fastest bikes made. Mine is 20 years old now. They get their kits from Ebikekit.com. So I trusted they would only sell a good bike kit, and I could avoid the time needed to research companies, batteries, motors, etc.
I received the kit with no keys, missing special rack bolts, and last but not least The wrong size wheel. I dont know if the bike maker messed up or the ebikekit.com people messed up the order....dealing with two companies is problematic too.
Ebikekit has been very timely in shipping my missing parts....very responsive. The wheel had to go back to the retail bike maker for correction.
I will call Alec next week after my weekend ride to see about any unresolved issues.
Thanks again for his name!