FlatSix911
Well-Known Member
- Region
- USA
- City
- Silicon Valley
Thanks for the update.
Lumos Ultra
- Thread starter Phyz
- Start date
onlineaddy
Well-Known Member
- Region
- USA
- City
- San Diego, CA, USA
I was surprised to hear that they did not fully test the MIPS helmets, resulting in the delay. Considering that they had experience successfully delivering previous models, this mistake shouldn’t have been made. Regardless, they’re making good on the error and fixing the problem without creating more unsatisfied customers. So, I for one am willing to wait for the improved redesign.
fooferdoggie
Well-Known Member
yaI wanted it for winter as thats the most important use for it in the dark.
FlatSix911
Well-Known Member
- Region
- USA
- City
- Silicon Valley
Patience is a virtue... said the old man. 
onlineaddy
Well-Known Member
- Region
- USA
- City
- San Diego, CA, USA
Huh? You do know how crowdfunding works, right?
GuruUno
Well-Known Member
HUH? I do!!!Huh? You do know how crowdfunding works, right?
As an "early" adopter, as well as a BETA Tester (1st Kickstarter Edition) for them, one might think that if they have had my money for close to a YEAR, that it might have some pull.
Regardless, young, snot-nosed college kids with horrible customer service and support are now learning the pitfalls of a start-up and outsourcing manufacturing to Chinese plants with miserable quality control.
THAT's what it is all about. Forget the "crowdfunding" aspect. How it got away from them to have already manufactured a number of defective helmets which had to now either be destroyed or retrofitted are inexcusable.
I can see the lawsuits down the road...."rider sufferers severe brain injury with a defective bicycle helmet that was retrofitted after initial production run discovered severe flaws".
Sure, I'm happy to wait, but the punks never have an open communication process for support, they ask you to leave a 'message on Facebook', which gets ignored.
I too wish I could collect millions of dollars, and fail, and not answer complaints and walk away with a pocket full of cash.
onlineaddy
Well-Known Member
- Region
- USA
- City
- San Diego, CA, USA
fooferdoggie
Well-Known Member
My wife needs a new helmet after our tandem crash but it looks like I will have to buy one before these get to us.
onlineaddy
Well-Known Member
- Region
- USA
- City
- San Diego, CA, USA
Yeah, not until May/June or July, depending on helmet size.
GuruUno
Well-Known Member
Yea, yea, yea, yea, more double-talking bull crap excuses, yadda, yadda, yadda.
As previously stated, as one of the very 1st of 50 beta testers back in the early days of the Kickstart version, since that time I can attest that their customer service sucks.
Practically no way to communicate.
They take 2-4 weeks to respond to any e-mail IF THEY DO, and then they tell you to "Go to our Facebook page and initiate a "chat" to get support". And GOD forbid you need parts or service.
Yea, let me know how that works for you.
They totally ignore you.
AND, what if you don't use Facebook, how else does a company expect to communicate with their customers?
I just pray and hope that as an early adopter (almost a year) of the MIPS version (it had to be re-tooled I understand) that it has better longevity than the Kickstarter edition.
I can make a wild guess that the USB charging port will be the 1st point of stress and breakage, as if you look at those types of connections on other helmets or electronic devices, you'll see that it is a weak spot.
Remember, you heard it here first.
onlineaddy
Well-Known Member
- Region
- USA
- City
- San Diego, CA, USA
Sure, certainly.
I've had two support issues taken care of promptly; both times with replacement parts mailed to me free of charge in a timely matter. I never had any issue getting a response from them in the multiple times I've contacted them.
Phyz
Active Member
From Lumos:
We're a big step closer to getting your M/L MIPS helmets to all of you - In fact MIPS helmets have already started arriving at doorsteps for backers in the UK and Canada. This is a huge deal because the M/L MIPS model is the most popular model by far in this campaign, with over 15,000 pledges for the M/L MIPS model alone, representing > 60% of all pledges.
To reiterate, ALL the M/L MIPS helmets have already been produced, they're just at various stages of shipping and fulfillment. All are either already in-country or close to arriving in-country.
We remain on track to complete tooling this month and start production of all the S & XL sizes in June.
The S & XL helmets are both at the tail end of the tooling phase and is at the final stage of refinements.
We're a big step closer to getting your M/L MIPS helmets to all of you - In fact MIPS helmets have already started arriving at doorsteps for backers in the UK and Canada. This is a huge deal because the M/L MIPS model is the most popular model by far in this campaign, with over 15,000 pledges for the M/L MIPS model alone, representing > 60% of all pledges.
To reiterate, ALL the M/L MIPS helmets have already been produced, they're just at various stages of shipping and fulfillment. All are either already in-country or close to arriving in-country.
We remain on track to complete tooling this month and start production of all the S & XL sizes in June.
The S & XL helmets are both at the tail end of the tooling phase and is at the final stage of refinements.
fooferdoggie
Well-Known Member
ya slow and hopefully sure. lucky the trek store gave my wife a new helmet so we ddid not have to buy one before the year long wait is over.
Phyz
Active Member
I ordered a MIPS XL and am moving in June, so I guess I’ll need to change my mailing address with them. And adjust my expectations to August. Hope it’s worth the wait.
One thing’s for sure: next time I’ll pay the additional couple of dollars to wait until there’s an actual product. The money would have done better for me in the market vs. what I’m going to save by being an Early Bird.
One thing’s for sure: next time I’ll pay the additional couple of dollars to wait until there’s an actual product. The money would have done better for me in the market vs. what I’m going to save by being an Early Bird.
BlackHand
Well-Known Member
- Region
- USA
- City
- Western WA
Yeah, we passed the 1 year mark earlier this month I think.
fooferdoggie
Well-Known Member
still waiting we are and we bought the med with MIPS getting pretty late.
fooferdoggie
Well-Known Member
still waiting for ours.
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