Negative reaction from the dealer partly started it all. My enthusiasm for a bike overshadowed my brain! The Trek dealer is a mile away and they have been extraordinary in helping me tweak the bike, come to my home and pick the bike up(no charge) to fix the flats, lights, seat, bags, clothing and bike rack. All would have gone to the Giant dealer if they had properly gone over the bike with me, responded to my questions and handled a special order on a timely manner. I spent a third of the bike at the Trek store. The Specialized Como 4.0 or 3.0 were my first choices. The Trek Verve + was also a choice that I overlooked. I believe a local dealer is an extremely important part of buying an e-bike. I know Trek dealers are excellent and the dealers that only sell Specialized bikes are as well. Good luck. Please take your time and try all of them before you buy.