Mark Adams
Member
Did you send the clip to M2S ? Sounds like they got some defective hub motors . I would call and send the clip to them . Please let us know what their response is they should definitely resolve this . Good Luck
Known Issues & Problems with M2S Bikes Products + Help, Solutions & Fixes
- Thread starter Ann M.
- Start date
Klein Rider
Member
Yes I sent them the clip 
2 weeks ago and no response.
I also sent them a clip of the factory controller program settings as Eric wanted to know what the settings were that came with the bike, no response.
2 weeks ago and no response.I also sent them a clip of the factory controller program settings as Eric wanted to know what the settings were that came with the bike, no response.
rimfirematt
Member
ugh my worst fears... my M2S is on the way finally. now I'm worried about problems and no response from the company.
Mark Adams
Member
s*it I think they are overwhelmed. If you want a bike from them right now you have to wait . They have a really competitive line of bikes without good customer service and inventory not good. I would send them that clip and call every day till someone fixes the problem . Don’t give up.
G Moncure
New Member
I've had my Kush for almost 3 weeks now and it has performed quite well. It arrived in great shape, was packed snugly, and was easy to assemble and ride the same day after charging. Took me on some great rides in the Pioneer Mountains in SW Montana. I'm a bit miffed by how little battery power I'm using so I'll be conducting some distance / terrain tests ASAP.
Mark Adams
Member
Mark Adams
Member
What are you getting for mileage if it is real hilly or you are using throttle a lot you can kill the battery quickly I get about 20 per charge with moderate hills and peddling along with motor.
Hey Klein, did you ever get any satisfaction from M2S, if so, how long did it take.Yes I sent them the clip
I also sent them a clip of the factory controller program settings as Eric wanted to know what the settings were that came with the bike, no response.
Klein Rider
Member
Hi Delta, M2S sent me a new battery free of charge.
Long version: My new KUSH R750 was shutting down after 3 bars without warning. I would guess the range is satisfactory of course it depends on rider and conditions. IMO range and performance was within normal parameters. However I would never saw two battery bars or less because of sudden shut down. I sent M2S a video clip and never heard from them* (see below)
A month later... one day I got a surprise tracking number from M2S. I never ordered anything and didn't know what to expect. It was a new battery. Same 48v 16AH spec as my current. I did not ask for the battery so obviously it was free and a nice surprise. The new battery works and I get 2 bars when low on juice therefore I'm happy to know it's not the controller nor computer issue. So now I have 2 batteries and the faulty one I would use for short trips as it's still usable. However comparing the two I think the faulty battery is a little low on range.
* Full disclosure: I use my work email when communicating with M2S. We have filters and I noticed a M2S message in my Spam. I caught it after quarantine but is was already deleted... so I cannot say if they responded or it was a 'bounce back'. I will give M2S the benefit of the doubt and assume they contacted me.
I also have a 'noisy motor' problem (with video clip) and I have not heard from M2S. It's possible they contacted me but I've put this problem aside because the bike still works great and it hasn't affected performance nor durability (5 months 1,500 miles). I love my M2S KUSH R750! Very fast and the 'live' throttle at 0 assist level is awesome. The bike is both fun and practical and I've relied on it for both. Hands down one of my great life purchases.
Long version: My new KUSH R750 was shutting down after 3 bars without warning. I would guess the range is satisfactory of course it depends on rider and conditions. IMO range and performance was within normal parameters. However I would never saw two battery bars or less because of sudden shut down. I sent M2S a video clip and never heard from them* (see below)
A month later... one day I got a surprise tracking number from M2S. I never ordered anything and didn't know what to expect. It was a new battery. Same 48v 16AH spec as my current. I did not ask for the battery so obviously it was free and a nice surprise. The new battery works and I get 2 bars when low on juice therefore I'm happy to know it's not the controller nor computer issue. So now I have 2 batteries and the faulty one I would use for short trips as it's still usable. However comparing the two I think the faulty battery is a little low on range.
* Full disclosure: I use my work email when communicating with M2S. We have filters and I noticed a M2S message in my Spam. I caught it after quarantine but is was already deleted... so I cannot say if they responded or it was a 'bounce back'. I will give M2S the benefit of the doubt and assume they contacted me.
I also have a 'noisy motor' problem (with video clip) and I have not heard from M2S. It's possible they contacted me but I've put this problem aside because the bike still works great and it hasn't affected performance nor durability (5 months 1,500 miles). I love my M2S KUSH R750! Very fast and the 'live' throttle at 0 assist level is awesome. The bike is both fun and practical and I've relied on it for both. Hands down one of my great life purchases.
Klein Rider
Member
Originally I used my personal Gmail but I didn't get any response so I used my work.
My brakes have been screaming since new. Especially the last few feet of a stop, both front and rear. I've cleaned the disc and they are good for about 1 brake, after it goes back to squeaking. I've never owned a bike with disc brakes. I did order a couple extra pads I will be installing this weekend
Anthony James
New Member
My bike won’t power up at all did you get your to come back on
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