I emailed them on May 23rd. I received an email back saying that it would be passed on to "their mechanic" then they would get back to me but I haven't heard anything since. I realize it's not like buying a car but it would be nice if these companies could include a PDF with a parts list. Most of the bike shops around me don't want to touch them, there's an REI not too far maybe they do, like my ride1up 700 I wanted to get the rear wheel balanced and trued and no bike shop will touch it. I don't mind doing the work myself and I don't really want to have to replace the whole brake setup for no reason. Thanks