Kaldeem,
Your new bike story is heartbreaking!!! The kind of bad luck I seem to have all too often... "If I didn't have bad luck, I wouldn't have any luck at all"
Service from companies these days can be so poor, it can sour you on the whole process. Your issues with your order goes up the line to the seller and possibly the manufacturer. FedEx is a poor choice for a shipper of something this size, bulk and weight. Packaging at the factory may also be an issue.
I recently went through the same process of ordering an e-bike. You go through the process of researching, finding the bike you want. You finally decide to put your money down (a lot of money) on what could be described as a toy. You hope it will be a fitness, commuting and pleasure purchase, but you don't really know. And than you wait and wait.
I had placed my order with a dealer recommended by EBR, (no ill will to EBR). I gave them my money and they took it! I was told the bike would be put on the truck the next day. So I waited about 5 days for the email with the tracking information I was told would be forthcoming. I didn't get an email, so I called the dealer for the tracking information, spoke to three people as all knew nothing and finally was passed on to the owner and he said "didn't (John Q?) call you? He said he called you! Your bike is on back-order. We don't know when it will be available. We should know something in a few days".
This all went on for about ten more days. I finally cancelled my order and got a refund. I did place my order for the same bike elsewhere and had it in hand in four days. I was a little concerned about the shipping but the bike was packaged very well and shipped by common carrier, ABF Freight. The driver was great. It was a scheduled delivery, ABF called the day before to make sure the delivery time was still good for me and the driver called 30 minutes prior to arriving. They would not leave until I inspected the bike and signed for it. Oh and shipping was free and the bike was the same price as the first dealer.
My point in telling you all this is that; don't get too down on the process. It worked out for me and I believe it will work out for you. It's a learning process. Possibly you can require the seller to ship in a better package and delivered by a better company than FedEx. It will work out, keep your eye on the prize!
Have a better day...
JR